06/27/2025
Hi all!
So, since summer has started, we have had a lot of No Shows and Late Cancellations. We understand things come up, we understand summer is busy!
But you need to cancel your appointment AT LEAST 24 hours in advance in order to give the therapist time to fill your spot. You get emails and texts reminding you of your appointment. We are a small local business, and we want to maintain our high standard of excellence. We appreciate all of our clients and love what we do!
Massage Therapists get paid per appointment, not an hourly rate. This is how we all pay our bills, buy groceries, etc. And also, how Kristen keeps the lights on at Renew. When you cancel and we cannot fill the appointment we are losing money and wasting a spot that another client wanted. When we save that spot for you, we plan for you.
That is why we have a cancellation fee. This fee pays the therapist their portion of the service that they are unable to fill. When you make your appointment, you check a box saying you agree to the cancellation fee. Make sure you read it. It says we will charge by invoice or to a card on file 100% of the service.
Imagine if 3 of 5 appointments on a schedule cancel last minute. It's not always just your one appointment that is being cancelled. Please be considerate of our therapists. They work hard to fit you in, take your late-night texts and requests, and take care of you.
Thank you as always for your business and trusting us with your massage therapy needs ♥️✨️
If you have questions or would like to review the policy, you can reach out or go to our website and read it under book an appointment.
