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Monday 08:00 - 17:00 Tuesday 08:00 - 17:00 Wednesday 08:00 - 17:00 Thursday 08:00 - 17:00 Friday 08:00 - 17:00

ProMedical Vanuatu

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ProMedical Vanuatu

*EMERGENCY DIAL 115*
ProMedical provides ambulance services to Vanuatu. Bases in Port Vila and Luganville.

Vanuatu Emergency Services Association (VESA) is a non-government organization (NGO) incorporated in Vanuatu as a charitable association. VESA is governed by an independent Board of Directors comprised of members of the Vanuatu business community. VESA operates the only emergency medicine and rescue service in Vanuatu through ProMedical which provides 24-hour international standard ambulance services on the islands of Efaté and Espirito Santo.

07/03/2026

Today we celebrate the women who lead, serve, and protect our communities.

At Vanuatu Emergency Services Association (VESA), women are not an afterthought.

They are ambulance officers, rescue leaders, communications officers, finance and administration professionals, volunteers, and mentors.

They work night shifts. They walk into traumatic scenes. They comfort families. They carry stretchers. They make hard clinical decisions. They lead teams.

And they do it with strength, intelligence, and compassion.
But let us also be honest with ourselves; in our society, women still face barriers. They are questioned more. They are interrupted more. They are underestimated more.

Sometimes the disrespect is loud. Sometimes it is quiet and daily.
At VESA, we will not accept that.

We believe that leadership has no gender. Courage has no gender. Clinical excellence has no gender. Respect is not optional.
As CEO, I am proud, not just today, but every day.

I am proud of the bravery of our female ambulance officers who step into uncertainty.

I am proud of the volunteers who train harder than anyone expects.
I am proud of the quiet resilience shown in our offices, call centre and in our ambulances.

I am proud of the next generation of girls watching and thinking, “I can do that.”

We are committed to safe workplaces, equal opportunity, fair promotion, zero tolerance for harassment, strong female leadership across our organisation, even at a Governance level.

This is not a “women’s issue.” This is a leadership issue. This is a community issue. This is a future-of-Vanuatu issue.

To every woman in VESA: We see you. We value you. We stand with you. We will continue to build a service, and a country, where your strength is recognised, respected, and celebrated.

Happy International Women’s Day!

Jeff Mabbett
Chief Executive Officer
Vanuatu Emergency Services Association

01/03/2026

🚑March First Aid Training Special - 20% OFF 🚑

Emergencies can happen anywhere, at any time. Having the skills and confidence to provide first aid can save a life - whether it's a family member, colleague, or member of your community.

ProMedical offers practical, hands-on training suitable for workplaces, schools, individuals and community groups.

📅 MARCH SPECIAL: Receive 20% OFF all first aid courses booked in March, for March course dates.

Invest in your staff, your workplace safety, yourself and your community.

📧Email: info@promedical.vu to arrange dates

Be prepared. Be confident. Saves lives.

16/02/2026

FIRST AID COURSES - BOOK NOW, SAVE A LIFE TOMORROW 🚑

Next course scheduled in Port Vila:
SATURDAY 21st February

Santo
Tuesday 24th February

Call 26996 Efate or 37983 Santo or email info@promedical.vu

Talk to us about your needs and we can tailor a solution to you, whether it's a group discount, or we come to you, let us know how we can help. Our goal is to provide good quality first aid taught by experienced professionals in a way that meets your needs.

Our flexibility means that we can tailor a solution to meet your needs - talk to us now!

06/02/2026

Be prepared to save a life. The Philips Heartstart AED is designed for ease of use, reliability and rapid response during sudden cardiac arrests - where every second counts.

Ideal for workplaces, resorts, tourism operators, gyms, schools and community space. Having an AED on site can make a difference before ProMedical arrives.

Taking orders now, or if you would like to learn more, contact info@promedical.vu

05/02/2026

Yesterday our Santo crew headed deep in the bush to the village of Selei for a high-risk pregnant mother who was in labour. After stabilising the patient alongside the rural nurse-aid, they drove her over 2 hours down the steep, treacherous roads of Central Santo back to Luganville to the maternity unit at Northern Provincial Hospital.

As soon as the patient was off-loaded they turned back around and drove straight back to Selei to transport another mama in need - about to give birth. Fortunately for mama and our crews they arrived in time to help deliver a healthy baby boy and share dinner with families from the village.

Our hardworking crews will go anywhere that roads can take us for someone in need even if it means a 11 hour round trip!

If you want to hear it from them, come down to Unity Park, Luganville for our Santo Open day this Saturday the 7th of February!

Tuff tumas!

30/01/2026

ProMedical is proud to announce that Bank of South Pacific (BSP) has reaffirmed its sponsorship for 2026, continuing a long-standing partnership that has supported lifesaving ambulance and emergency medical services across Vanuatu.

BSP has been a valued partner of ProMedical for many years, and their continued commitment reflects a shared dedication to community wellbeing, access to emergency care, and support for frontline health services.

“We are incredibly grateful to BSP for their ongoing trust and support,” said VESA CEO Jeff Mabbett. “Their partnership plays a vital role in helping us deliver reliable, high-quality emergency medical care to communities when it matters most.”

ProMedical thanks Bank of South Pacific for standing alongside our crews, volunteers, and patients, and for investing in the health and safety of communities throughout Vanuatu.

BSP Financial Group Limited

29/01/2026

🚨IMPORTANT ANNOUNCEMENT: We're throwing a fundraising ball! 🚨

We'll be doing an annual appeal through September where we reach out to our community for support to continue our great work alongside our sponsors, followed by SHOCKTOBER where we give back to communities teach free CPR + AED skills.

More information will be released soon, but keep the date free...

fans
BRED Bank Vanuatu
BSP Financial Group Limited
Digicel
Carnival Cruise Line Australia
Titan FX Vanuatu
Australian Volunteers Program
Pacific Energy

15/01/2026

Our community impact across Vanuatu for Q4 2025 (October-December).

Overall a massive 69% increase in cases compared with Q1 2025.

We are flying to retrieve most patients from Tanna and Pentecost, but we continue to fly over a lot of Vanuatu. This quarter we flew to Tanna, Pentecost, Malekula, Ambae, Santo, Epi, Paama, Tongoa, Ambrym and Erromango.

The average age of our patients is 45 years old, but most of our patients fit into the 17-30 year old age group.

17% of our patients have traumatic injuries, many are from motor vehicle accidents, knife injuries and falls.

61% of our patients are either critically or seriously unwell when we first arrive - this shows that people in Vanuatu are calling an ambulance when they really need one. We know people are still not calling, or calling soon enough. Do not delay, we can treat you before you get worse on the bus or truck ride to hospital!

204 people took part in a formal First Aid Course with many more participating in informal CPR session.

IN AN EMERGENCY CALL 115!

14/01/2026

ProMedical i wantem harem tingting blong komuniti long olgeta service mo praes blong yumi. Plis klik long link blong completem survey ia o skenem QR code: https://forms.office.com/r/x5RbwWZydg

ProMedical is looking for community feedback about our services and pricing. Please click the link to complete the survey or scan the QR code: https://forms.office.com/r/x5RbwWZydg

**Survey ia hemi sef. Yumi no askem password o private information blong yu**

13/01/2026

ProMedical is on the hunt for an experienced Accountant!

Reporting to the CEO, you will be responsible for:

- Managing day to day accounting operations, including (but not limited to) accounts payable/receivable, payroll, bank reconciliation and general ledger integrity
- Preparing and analysing financial statements, reports and forecasts
- Developing and monitoring budgets
- Preparing VNPF, tax and other business requirements ensuring compliance with financial and legal requirements

About you:

- Bachelors Degree in Accounting (or other relevant financial field)
- Professional accounting membership (ie Chartered Accountant)
- Proficiency in accounting software such as Xero (preferred)
- Proven ability to work both independently and collaboratively across all business units while demonstrating exceptional time management.

This role must be based in Port Vila at VESA/ProMedical head office, Nambatu

To apply, please send you CV and a cover letter outlining your suitability to the role to admin@promedical.vu before 1 February 2026.

For more information, please call or email Yvonne Ngwele admin@promedical.vu or 26996.

*Applications will be reviewed as they come in and we reserve the right to begin recruitment if we find a suitable applicant before the close date.

10/01/2026

With the main wharf still unavailable for cruise ships, medical evacuations are a real challenge using the tender boats and temporary tender port at Faiawa Park.

Today our teams were put to the challenge extricating a seriously unwell (immobile) patient out of the ships medical facility, having to navigate stairs on board, and stairs at the sea front terminal.

A team of clinicians from ProMedical and a team from ProRescue with their specialist equipment alongside crew from the ship and port authority staff were up to the challenge! In roughly an hour we had him back in our ambulance and heading to the airport to meet the air ambulance retrieval team to fly the patient to Australia.

Absolute precision team work!

04/01/2026

Watch this short video.

If someone falls down and stops breathing, call 115 and start chest compressions straight away!

Learn CPR - Save lives.

**This video shows a simulation of a cardiac arrest and CPR - it may be confronting**

Address

Rue Dartois, Nambatu
Port-Vila

Opening Hours

Monday	08:00 - 17:00
Tuesday	08:00 - 17:00
Wednesday	08:00 - 17:00
Thursday	08:00 - 17:00
Friday	08:00 - 17:00

Website

https://www.promedical.vu/

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