Rick Lau's - Business Mentorship For Clinic Owners

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Rick Lau's - Business Mentorship For Clinic Owners

Has built and exited many healthcare businesses (clinics, ecommerce, SaaS) over the past 15 years.

Has built and exit many healthcare businesses (clinics, ecommerce, SaaS) over the past 15 years including a network of 127 physical therapy and chiropractic clinics with over 1400 employees. He is one of the most sought-after mentors for clinic owners in Canada and USA where he helps owners double, triple, and even quadruple their profits by optimizing their clinic operations using his proven systems and leadership strategies. Plus he has spent over millions in google and facebook ads during his career. Rick also founded CallHero, a call recording and conversation analysis software that helps clinics get even more new patients over the phones from their marketing. Take the Free Callgrader Test now to see how you can improve your patient experience over the phones: https://mycallhero.com/callgrader/

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11/17/2025

Your made $20K revenue last month…

💸 Payroll gets paid
🏠 Rent gets paid
📲 Everybody gets paid

You? You get what’s left.
And sometimes… that’s almost nothing.

This is why clinic owners burn out.
This is why so many sell their practice.

“Why does my staff make more than me?”

If you’ve asked this, you’re not alone.

👉 Either stay lean and profitable as a solopreneur... Or go big and build a million-dollar clinic.

Just don’t get stuck in the middle.

Follow for clinic business tips. I post daily.

11/15/2025

Planning the Perfect Clinic Christmas Party??

Don’t just “throw something together.” Your team talks about this all year so do it right.

Here are 6 Rules for Hosting a Clinic Party They’ll Actually Love:

1️⃣ Create a Party Committee
2️⃣ Always Invite Spouses
3️⃣ Always Have an Open Bar
4️⃣ Pay for Their Ride Home
5️⃣ Give Awards or Gifts
6️⃣ Make It Worth Attending

Dan started with a $30K loan. Now he runs 5 clinics with 85 staff and throws Christmas parties that people never miss.

Follow for clinic business tips. I post daily.

11/13/2025

Ever call a place and the person sounds totally distracted?

That’s what happened on this patient call.

It failed the First Impressions Test.

Rule #1: Always introduce yourself by name. It builds trust. It sets the tone. It shows you care.

Rule #2: Stop Sounding Distracted On Calls

Follow for clinic business tips. I post daily.

11/12/2025

How to reply to a patient's 1-star Google review

Your clinic just got a 1-star review.
You’re angry. Embarrassed. Confused.

Here’s EXACTLY how to reply - step by step:

1️⃣ Keep it short
2️⃣ Start by thanking them
3️⃣ Share one of your clinic values
4️⃣ State your policy (ex: “We follow college guidelines…”)
5️⃣ Apologize if something wasn’t clear
6️⃣ Show you're willing to make it right
7️⃣ Offer a next step (ex: “Please call us to chat”)

❌ Don’t Do This:

🚫 Never address the review details
🚫 Never argue on Google - ever

Follow for more clinic marketing tips!

11/12/2025

🚫 What to Say When a Patient No-Shows

Manju, our solopreneur coach, built a $2M practice from scratch. Here’s the exact process she teaches (and still uses):

1️⃣ Call within 5–8 minutes
Don’t wait. Call right away. Say this:

“Hey, I’m worried about you. You were scheduled at 9:00, it’s now 9:05. Please call me back by 11:00 so I know everything’s okay.”

2️⃣ Be empathetic, not judgmental
You don’t know if they’re stuck, sick, or forgot. Approach it with concern, not frustration. Be empathetic, not judgmental

3️⃣ Send a quick followup text or email
“Hey Sandy, if we don’t hear from you by 11:00 AM, we’ll have to cancel your next appointment and offer it to someone who needs care.”

4️⃣ Automate with your EMR (like Jane)

✔️ Enforce credit cards on file
✔️ Add no-show policy to intake form
✔️ Send automated reminders

At , we help thousands of practice owners grow and love using .

Opening a practice or ready to upgrade your software?

You can get 1 month free with Jane using this code: ACCELERATE1M0

11/11/2025

2 Ways to Sell Your Practice

Here's how we do it

1). Public Sale
This is like selling a house. We post your clinic online and promote it to thousands of buyers through email, social media, and our vetted buyer list.

Here’s how it works:
✅ Agree On Price
📝Complete Clinic Questionnaire
📄Build the Marketing Deck (aka CIM)
📢Market to Buyers List, Emails, Social
🔒Buyers Sign Confidential Agreement
📬Send Out CIM
✍️Buyers Submit LOIs
📈Get multiple offers
🏆Pick Best Offer
🔍Start due diligence
💰Close the deal. Get Paid.

2). Private Sale

This is for larger deals. Typically $2M+ per clinic, with multiple locations.

It’s completely off-market, like a celebrity real estate listing. Only serious buyers like private equity firms and strategic buyers get access. These are the people who move fast and write big cheques.

Soroush explains how it works. He is a millennial clinic owner running a $10M business. He's also our go-to expert for buying and selling clinics .

Follow for clinic business tips. I post daily.

11/10/2025

Stop Saying “Cancellation Policy“ to Your Patients

Call it “Attendance Policy” and get your clinical team to talk about how attendance will direct result of patient outcomes

Train Your Office Manager to Fill Your Schedule

Dee Bills and I will personally train them. Click the link below:

https://clinicaccelerator.com/appointment-staff-training/

11/09/2025

The journey is definitely a bumpy one... 😂

11/08/2025

Stop Running Your Clinic From Your Bank Account

Amy used to do what most clinic owners do:
👉 “I just looked at my bank account. If it had more than last month, I thought I was good.”

But that wasn’t enough. She started using a weekly scoreboard and plugged into the growth system.

Now?
📈 40% growth this year
👥 A team of 22

Amy Gilbert, founder of , is growing and scaling fast.

🎥 Watch her story. Get inspired.

Follow for clinic business tips. I post daily.

11/07/2025

Take the risk.

You miss 100% of the shots you don’t take 😉

Share with 1 person… please ♥️
People need encouragement

11/06/2025

How to Answer the Phone When You're Busy With a Patient?

Say this to the patient in front of you:

“Just give me 15 seconds. I’m going to answer the phone, collect some info, and let them know I’ll call them back.”

Then:
📞 Answer the call
📝 Get their name, number, and email
⏱️ Promise to call back within 15 minutes
📌 Write it down on a sticky

Call them back when you said you would. That’s how you build trust.

Watch the video for the full script.

Follow for clinic business tips. I post daily.

11/05/2025

Most clinics post like it’s 2014…

Stock photos. Random hashtags.
No plan. No trust. No patients.

Let’s fix that 👇

I rate the most common clinic social media advice:

❌ Stock photos: 0/10
❌ “Post when you remember”: 0/10
❌ Only photos, no video: 3/10
❌ Hashtags everywhere: 4/10

Now here’s what actually works:

✅ Patient stories & before/afters: 10/10
✅ Fun clinic culture content: 10/10
✅ Videos that build trust: Always a 10

If your feed isn’t booking new patients or attracting talent…
This is why.

Follow for clinic business tips. I post daily.

Address

Vancouver, BC

Website

https://clinicaccelerator.com/

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Our Story

Has built three 10 million dollar healthcare businesses over the past 15 years including a network of 127 clinics with over 1400 employees. He is one of the most sought-after mentors for clinic owners (advises to 183+ community clinics) in Canada and USA where he helps owners double, triple, and even quadruple their revenue while having more freedom than they ever thought possible.

Rick’s coaching team is like a bunch of “avengers” and are experts from all areas of the clinic business including: telehealth, recruitment, finance, HR issues, conflict management, systems & process, org structure, leadership, buying & selling clinics, doctor marketing and marketing funnels. Perfect for Physiotherapists, Chiropractors, Massage Therapists, Naturopaths, or Athletic Therapists

Rick is the host of the #1 Rated “Clinic Crisis Webinar” (every friday) to over 1300 clinic owners on How to Protect Your Clinic and Stay Calm During this Crisis While You Wait Out The “Storm”

Follow me on instagram @thericklau