10/04/2026
[WATCH] Pholosong Regional Hospital in Tsakane is often in the news for long queues, delays and poor service.
But there’s another side.
Walk into the administration area and you’ll hear gospel songs echoing through the hallway. In between the singing, there’s motivation, jokes and encouragement.
That voice belongs to Irene Sondezi.
The 55-year-old started at the hospital 20 years ago as a groundswoman.
Today, she works as a queue marshal in the quality assurance department, helping patients find the right departments, checking appointment dates, and assisting with enquiries.
Her impact hasn’t gone unnoticed.
Quality Assurance Manager Thandi Lubisi says complaints in patient registration have gone down with Irene’s help, and staff often ask that she not be moved because of the difference she makes.
Patients say the same.
One says Irene has always been patient-centred, while another calls her “the real face of Pholosong”.
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✍️ Via Polotso Thulo