19/01/2026
“I have worked at Groote Schuur Hospital for 20 years. I began working in the Orthopaedic Unit, before moving to Trauma and Emergency. I deal with patients who have all types of injuries and issues, ranging from psychiatric conditions, gunshot and stab wounds, car accidents, broken bones and many other things.
My role is to interview them and help them get discharged. I often have to help locate their families, so that they have someone to assist them when they leave hospital. When a patient is ready to be discharged, but no one can take care of them at home, we'll send them to Step-Down Facilities.
If a patient has nowhere to return to, we will work with the Department of Social Development to place them in a homeless shelter. The shelter continues trying to locate the person’s family and help integrate them out of street life.
We also deal with patients who have experienced gender-based violence (GBV), which can be very challenging. Some patients might not want any intervention, because they are used to it, they deny they are being abused or blame themselves for causing certain behaviour. Other times, even if they do understand you, they will ask, ‘Who is going to feed me, or who will feed my children?’ It sometimes means you are fighting a losing battle.
The best thing to do when this happens is educate a patient about her rights. For example, you can advise them that they can get a protection order that will only result in action being taken if they are abused again.
Despite it sometimes being challenging, my job makes me happy. It is very rewarding to help patients return home and reunite with their families.
We recently had a case where a man came from Johannesburg to see his sister he hadn't seen in 20 years. But when he arrived here, he discovered she had sadly passed away. He was then robbed and had nowhere to go in Cape Town. Via the Groote Schuur Hospital Trust, I helped organise bus fare to get him back to Joburg.
If we had just left him here, he would’ve been homeless. So I was happy to send him back to a familiar place where has friends and family who can help him.” – Precious Kopane, Social Worker in the Trauma and Emergency Units.