26/09/2019
I left the house yesterday at 6:20am in a suit, made it through a couple of meetings where I sat squarely in the hot seat, battled evening traffic across town to the daycare, and finally pulled into the driveway at 6:40pm. Before the van door even opened, Little Lady asked what we were having for dinner.
When I walked in, all I could see was that the dishwasher was full of clean dishes and the trash can was overflowing. Backpacks appeared to have exploded in the entryway and shoes were trailing through the kitchen.
I’d like to think all parents have been there...in moments like these, we have a split-second choice to make: “How am I going to respond to this?” We waffle for 60 seconds, trying to decide between fury and throwing our hands up (and everything in between), and then, we respond.
In the workplace, when our leaders need to confront a team member, we train them to “approach with curiosity.” This means, don’t draw a conclusion and approach with a reaction, consequence, or solution. Instead, approach with curiosity, seeking their side of the story with an aim to listen, collect new info or context, and THEN craft an appropriate response.
This method is equally effective when leading our children.
Instead of, “How many times have I told you?”.... “Get down here!”... “Let me guess, you had plenty of time to play video games.” ... I approached with curiosity, “Hey boys, what have you been up to since you’ve been home?”
They explained that they were finished with all of their homework and that J had to sit beside his little brother to help him stay focused on his 30 Math problems. They also revealed that they had emptied the dryer and put away a load of their clothes. (Oh, snap! I hadn’t even noticed that.) I thanked them for getting it done and asked if they could knock out the dishes and trash while I put dinner in the oven. They happily complied and we went about our evening like nothing had happened.
Approach with curiosity.
I know from (lots of) personal experience - had I barged in and immediately laid into them in frustration, I would have wasted my chance to greet them kindly after not seeing them all day. It would have set an entirely different tone for the rest of our evening, and things could have spiraled downhill from there. These types of reactions weaken our connection with our kids and erode their trust that their leader will always assume the best in them.