
28/08/2025
💕Patient reviews help us strive to be the best facility we can and make sure we provide the best care to anyone who walks through our doors.
"I had a small procedure done on Friday morning, 22 August. This email is to recognise the sterling efforts of your team, as well as to thank you for your excellent facility.
🩺Team:
The key person that I’d like to recognise is Sumaya Fataar. Well ahead of my admission, and from my very first interaction with her, Sumaya stood out for her warmth and lovely, calm personality, her attention to detail, personalised service, and her professionalism. She went the extra mile to ensure that I had the correct sense of timing to arrange my lifts, amongst many other things, and her quiet confidence, responsiveness and proficiency was so reassuring in light of the fact that I was going to undergo a procedure. Sumaya instilled much confidence in me from the outset. But apart from all her excellent qualities, she is just such a lovely person. People connect with people. I connected with Sumaya, who instills trust, and it meant so much to me. I knew that there was a caring, “human being” in charge of my process and that, in the event of anything going wrong, Sumaya would take charge.
The other members of your team were also incredibly impressive: Farhieda, Hanto, and your incredible theatre team. The beautiful, kind, and graceful elderly lady who came to fetch me for theatre and laughed with me about our headgear. I’ll never forget her beautiful smile. Clearly experienced, I also knew I was in excellent hands. The younger lady with the short blonde hair and glasses whom I never saw again after admission, and all the other members of your team that contributed to my care. Thank you to every single one of them for their invaluable contributions.
My procedure was a huge success. I’m already back to normal daily activities, and I look forward to full health in just a few weeks from now. Your team – and of course the phenomenal Dr Storm, my incredibly astute anesthetist, and his very competent assistant Garth – truly have everything to do with this. Sincere thanks again.
🩺Facility:
I must make a special mention of your super-clean facility and the linen(!) – my bed was so comfortable! Gosh, what a pleasure to enjoy the “spa”-type environment you’ve created.
Wishing you all the very best and kind regards, "
-Annette Gibbs