13/09/2021
Re-Boarding as Leaders
According to Deloitte, the essence of resilient leadership is about
"building recovery on a foundation of trust."
The thing about trust is that once you lose it, and have that associated reputational damage, it's tough to get back. So how can leaders ensure they retain that sense of trust?
Three things are key:
- People value frankness and honesty right now, and the more businesses can support the idea of transparent, clear communication the better.
- Next, being consistent is hugely important. When people see that you show up the same each day, that you say as you do and do as you say, and you have a clear set of values that informs your actions, that enables them to trust in you.
- Thirdly, and perhaps most importantly, leaders need to be human. Let's look into this in a bit more detail. How do leaders be human, but also guide our organisations out of this? According to McKinsey, leaders need to invest time in cultivating open, compassionate conversations about what has been lost in the pandemic. That should be the lens through which all communications are focused; with empathy, authenticity and an emphasis on people. However, what we also know is that businesses are under a huge amount of pressure right now, and when those pressures are screaming for attention, sometimes the people stuff slips off the radar.
How do we ensure that leaders actually walk the walk, and don't just pay it lip service?
Quite simply, it's about creating space for those human moments, and ring-fencing that space as non-negotiable in the same way you would any other important meeting. For leaders, that means blocking in one-to-one calls once a week, facilitating space for teams to talk about how they're feeling, and taking into account people's personal circumstances about returning to work and any anxieties that come with that.
The reality is this: your people are your biggest asset in your organisation, and ensuring that they feel motivated, connected and energised must be your top priority.
"In every crisis, doubt or confusion, take the higher path the path of compassion, courage, understanding and love."
Amit Ray
At Ultraverse Consulting Pty Ltd we have the tools, skills and experience to support you as Leader during the organisation's re-boarding journey.
Contact us today at www.ultraverse.co.za