12/01/2026
๐ข๐ข๐ฃ๐๐ฅ๐๐ง๐๐ข๐ก๐ฆ ๐ ๐๐ก๐๐๐๐ฅ (๐ ๐๐๐๐๐๐)
๐ฃ๐๐ฅ๐ /๐๐ข๐ก๐ง๐ฅ๐๐๐ง:
Permanent (Full-time)
๐ฆ๐๐๐๐ฅ๐ฌ:
Competitive, market-related (dependent on experience)
๐๐ข๐๐๐ง๐๐ข๐ก:
Midrand, Gauteng (On-site)
๐๐๐ข๐จ๐ง ๐ง๐๐ ๐ฅ๐ข๐๐
The Operations Manager is accountable for the operational and financial performance of the practice, with a clear mandate to increase profitability and turnover. The role ensures disciplined day-to-day operations through the implementation and enforcement of SOPs, effective use of data, and continuous performance monitoring. The Operations Manager produces regular management reports, uses data to drive improvements across workflows and service delivery, and leads staff through clear objectives, performance management, and structured appraisals to ensure consistent operational excellence.
๐ฅ๐๐ฆ๐ฃ๐ข๐ก๐ฆ๐๐๐๐๐๐ง๐๐๐ฆ
๐ญ) ๐ฃ๐ฟ๐ฎ๐ฐ๐๐ถ๐ฐ๐ฒ ๐ฃ๐ฒ๐ฟ๐ณ๐ผ๐ฟ๐บ๐ฎ๐ป๐ฐ๐ฒ, ๐ง๐๐ฟ๐ป๐ผ๐๐ฒ๐ฟ & ๐ฃ๐ฟ๐ผ๐ณ๐ถ๐๐ฎ๐ฏ๐ถ๐น๐ถ๐๐
โ๏ธTake direct accountability for improving practice profitability and turnover through strong operational control, efficient systems, and effective resource utilisation.
โ๏ธAnalyse operational and financial data to identify trends, inefficiencies, risks, and opportunities for improvement across the practice.
โ๏ธMaximise practitioner productivity by ensuring operational bottlenecks are identified and eliminated.
โ๏ธMonitor staff productivity and service delivery standards, ensuring a consistently professional, patient-centred experience.
โ๏ธEnsure appropriate medical aid benefit utilisation for patients through accurate administration, correct information capture, and claims support processes.
๐ฎ) ๐๐ฎ๐-๐ง๐ผ-๐๐ฎ๐ ๐ข๐ฝ๐ฒ๐ฟ๐ฎ๐๐ถ๐ผ๐ป๐, ๐ฃ๐ฎ๐๐ถ๐ฒ๐ป๐ ๐๐น๐ผ๐ & ๐ฆ๐ฒ๐ฟ๐๐ถ๐ฐ๐ฒ ๐๐ฒ๐น๐ถ๐๐ฒ๐ฟ๐
โ๏ธOversee the day-to-day operations of the practice, ensuring all functions operate efficiently, consistently, and in line with agreed standards.
โ๏ธImplement, maintain, and enforce comprehensive Standard Operating Procedures (SOPs) across all areas of the practice, including but not limited to bookings, walk-ins, document handling, patient flow, and complaint escalation.
โ๏ธContinuously review operational workflows using data and staff feedback to improve efficiency, reduce waiting times, and enhance the overall patient experience.
โ๏ธProactively identify operational issues and implement corrective actions to prevent service disruption.
๐ฏ) ๐๐ฒ๐ฎ๐ฑ๐ฒ๐ฟ๐๐ต๐ถ๐ฝ
โ๏ธSet clear performance objectives and KPIs aligned to MMC goals.
โ๏ธMonitor individual and team performance against agreed objectives using data, observation, and reporting.
โ๏ธConduct formal performance appraisals, provide constructive feedback, and implement performance improvement plans where required.
๐ฐ) ๐ข๐ป๐ฏ๐ผ๐ฎ๐ฟ๐ฑ๐ถ๐ป๐ด, ๐ง๐ฟ๐ฎ๐ถ๐ป๐ถ๐ป๐ด & ๐๐ฒ๐๐ฒ๐น๐ผ๐ฝ๐บ๐ฒ๐ป๐
โ๏ธEnsure structured induction programmes are implemented so new staff understand systems, SOPs, performance expectations, and service standards.
๐ฑ) ๐ฅ๐ฒ๐ฝ๐ผ๐ฟ๐๐ถ๐ป๐ด, ๐๐ฎ๐๐ฎ ๐๐ป๐ฎ๐น๐๐๐ถ๐ & ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐ ๐๐ป๐ณ๐ผ๐ฟ๐บ๐ฎ๐๐ถ๐ผ๐ป
โ๏ธProduce weekly and monthly operational and financial reports.
โ๏ธUse information to enable decision-making, drive operational improvements, and support profitability and performance objectives.
โ๏ธPresent clear, actionable insights and recommendations based on data analysis.
๐ฒ) ๐๐ผ๐๐ฒ๐ฟ๐ป๐ฎ๐ป๐ฐ๐ฒ, ๐๐ผ๐ป๐ณ๐ถ๐ฑ๐ฒ๐ป๐๐ถ๐ฎ๐น๐ถ๐๐ & ๐ค๐๐ฎ๐น๐ถ๐๐ ๐๐บ๐ฝ๐ฟ๐ผ๐๐ฒ๐บ๐ฒ๐ป๐
โ๏ธEnsure strong governance and confidentiality practices and responsible handling of patient information at all times.
โ๏ธLead and support quality improvement initiatives, ensuring lessons learned are translated into updated SOPs and improved practices.
๐ณ) ๐ฆ๐๐๐๐ฒ๐บ๐, ๐๐ผ๐ป๐๐ฟ๐ผ๐น๐ & ๐๐ผ๐ป๐๐ถ๐ป๐๐ผ๐๐ ๐๐บ๐ฝ๐ฟ๐ผ๐๐ฒ๐บ๐ฒ๐ป๐
โ๏ธDrive a culture of continuous improvement by regularly reviewing systems, processes, and controls to improve efficiency, quality, and performance.
โ๏ธIdentify and implement practical improvements to systems and workflows that support scalability and long-term sustainability of the practice.
๐๐๐ก๐๐๐๐๐ง๐ ๐ฅ๐๐ค๐จ๐๐ฅ๐๐ ๐๐ก๐ง๐ฆ
โ๏ธMinimum of 5 yearsโ experience managing operations in a medical practice, clinic, or outpatient healthcare environment.
โ๏ธRelevant qualification in Healthcare Management, Business Management, Operations Management or Practice Management.
โ๏ธIn-depth knowledge of medical billing, insurance claims procedures, and managing patient accounts.
โ๏ธProficiency in practice management software and Microsoft Office / Google Workspace.
โ๏ธStrong leadership, organisational, and communication skills.
โ๏ธStrong administrative, reporting, and organisational skills.
โ๏ธAbility to prioritise, delegate, and work effectively under pressure.
โ๏ธStrong problem-solving and decision-making ability.
โ๏ธAbility to implement and maintain policies and procedures.
๐๐ข๐ก๐ง๐๐๐ง ๐จ๐ฆ ๐ง๐ข ๐๐ฃ๐ฃ๐๐ฌ
To apply, please email your CV, a short cover letter highlighting your medical practice operations experience, copies of relevant qualifications, and two contactable references to ๐ฎ๐ป๐ฑ๐ฟ๐ฒ๐๐ท๐ฎ๐ฐ๐ผ๐๐ถ๐ฑ๐ฒ๐@๐ด๐บ๐ฎ๐ถ๐น.๐ฐ๐ผ๐บ. ๐๐ฝ๐ฝ๐น๐ถ๐ฐ๐ฎ๐๐ถ๐ผ๐ป๐ ๐๐น๐ผ๐๐ฒ ๐ผ๐ป ๐ฎ๐ฏ ๐๐ฎ๐ป๐๐ฎ๐ฟ๐ ๐ฎ๐ฌ๐ฎ๐ฒ. Use the subject line: โJob Application - Operations Managerโ.
