23/10/2024
JOB OPENING: MEDICAL CARE COORDINATOR (REMOTE, WITHIN PLETTENBERG BAY)
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Company Description
Minimax Medical is a medical practice based in Plettenberg Bay which provides video consultations to clients anywhere in South Africa, and home/hotel visits in Plett - prioritising accessibility and convenience for patients.
Role Description
This is a full-time remote role within Plettenberg Bay for a Medical Care Coordinator at Minimax Medical.
The Medical Care Coordinator will be responsible for coordinating healthcare services for patients, communicating with medical staff and patients, fulfilling a variety of administrative functions such as billing and follow-up care, and ensuring a high level of customer service. The most important role is to enjoy what you do.
Note, as this role is predominantly phone- and computer-based, and requires no travel to an office, this role is ideal for someone living with a movement-impairing disability.
This role is available to start as soon as the application process is finalised.
Core Responsibilities
1. Patient Support, Service Coordination & Practice Administration
2. Billing and Patient Payment Coordination
3. Follow-Up Care
4. Continuous Business Improvement
Values
Most importantly, a people’s person. This role entails dealing with people usually when they (or family members) are ill, which is often accompanied by feelings of anxiety, vulnerability and fear. The ideal candidate should be able to empathise with patients, and to put them at ease, and assisting them as best as possible to streamline their access to the help that they need.
Tech-Savvy. Humourous. Independent. Punctual. Reliable. Attentive to detail. Trainable. Efficient and effective. Strong problem-solving capability.
NB: Attention to detail. If you didn’t notice the spelling mistake in this post thus far, this role is not for you.
Our Intended Outcomes for You for this Role
Optimise patient satisfaction and interaction.
Optimise the “paper-trail” - handle the non-clinical work.
Optimise practice cash flows.
Be part of a vibrant and norm-challenging practice, and to have some work flexibility to enjoy your life and have fun - as we believe this is key to service provision.
Details to be included in your CV
Qualifications.
Certified copy of ID.
Proof of residence within Plettenberg Bay.
Prior work experience.
Any previous healthcare experience.
Police clearance certificate.
To contain employment history, and at least 2 previous employer references.
Reason(s) for applying for this role.
Your best "dad" joke.
Time Commitment
Minimax Medical is currently open Monday to Friday 07h00-11h00 and 13h00-17h00.
The practice phone would need to be managed from 07h00-17h00, and clinically urgent work may be necessary during a flexible lunch time, which is remunerated as such in the form of overtime.
There is no travel to work, and as long as you are in Plettenberg Bay, within signal range at the time of working, and in a quiet space, then we are happy.
1 December to 21 January will possibly include some work on weekends due to it being peak season.
There is no leave during this period except we will close on 25 and 31 December.
Leave
As governed by the relevant labour laws in South Africa.
Remuneration
Market-related, experience-dependent, performance-based, with additional incentives.
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Applications can be sent to minimaxmedical.hr@gmail.com
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Please note, no email response to your application within 30 days should be taken as your application not being considered for this role, and our humblest apologies for such.
