The Blind Cane Movement CBO

11/04/2025

Good day Mr Du Toit



Thank you for taking my call.



As discussed, kindly provide me with a convenient date and timeframe you would like the MST to be scheduled.



Should you have any further queries regarding the above, please do not hesitate to contact me by responding to this email or emailing ServiceRecovery@capitecbank.co.za.

Kind Regards

Abdul Petersen
Agent: Service Recovery
BSC: Service Administration

11/04/2025

REGARDING CAPITEC SELFIE FEATURE
I JUST WANT TO BRING ALL MEMBERS UP TO DATE, LIKE I ALWAYS DO. THE GENTLEMAN WHO CALLED ME FROM THEIR HQ ABOUT AN HOUR AGO, AS YOU WILL SEE BELOW ON THE EMAIL, HE WANTS TO SCHEDULE A TIME AND DATE FOR A CONFERENCE CALL(ALLMOST LIKE A SKYPE CALL)
I CAN NOT MAKE A PROMISE, BUT I WILL TRY TO ASK OUR IRON LADY, TO SIT IN ON THE CONFERENCE CALL AS WELL. SHE IS AN MP IN GAUTENG PROV LEGISLATURE, AND A BIG PHOTO OF HER IN OUR MAIN OFFICE!
SHE IS THE LADY WHO SUPPORTS US WITH VOTER REGISTRATION AND OTHER MATTERS.
NOW BEFORE YOU ALL GET TOO EXCITED ABOUT THE IRON LADY, I FIRST HAVE TO SPEAK TO HER BECAUSE SHE IS VERY BUSY AS MEMBER OF PARLIAMENT, ALLTHOUGH SHE SHOULD ACTUALLY BE A MINISTER DUE TO HER DILLIGENCE AND HARD WORK.
REMEMBER WHEN I TOOK ON FNB, IN OUR CAPACITIES, SAME WITH TRUWORTHS WHERE WE WON BOTH CASES, I HAD A LOT OF LEGAL GROUNDS IN THOSE CASES AND THAT RESULTED IN THOSE FIRMS CHANGING THEIR POLICIES RE OUR MEMBERS LIVING WUTH DUSABILLITIES.
BUT WITH CAPITEC THIS TIME IT IS A SECURITY FEATURE THAT THEY IMPLEMENTED FOR CLIENTS PROTECTION. MY ARGUEMENT IS, THEY DID NOT CONSIDER ANY PERSON LIVING WITH A DISABILITY, ALLTHOUGH TO PEOPLE WITHOUT DISABILITIES DO NOT HAVE A PROBLEM WITH THAT. SO BY THIS SELFIE FEATURE, OUR MEMBERS LIVES CAN BE IN DANGER. IT IS NOW ALLREADY 2 IPHONES AND 56 CELLPHONES WERE GRABBED WHILST APP WAS OPEN!!!
REMEMBER THE CONSTITION IS THERE FOR EVERY CITIZENS PROTECTION, DISABLED PERSONS OR NOT! AND BY DOING THIS TO US, OUR CONSTITUTIONAL RIGHTS WERE IGNORED.
PLEASE JUST REMEMBER I DO NOT KNOW ENOUGH FROM POLITICS TO PROMISE YOU THAT OUR IRON LADY WILL BE ALLOWED TO GET INVOLVED IN DISPUTES LIKE THIS, NOW THAT SHE IS AN MP
THE OTHER IPTION WE DISCUSSED IS TO MOVE EVERYONE OVER TO THYME BANK, LIKE WE WANTED TO DO WITH FNB AND DISCHEM AT MENLYN MALL ON THE BUSIEST DAY OF THE MONTH!! TO MAKE PEOPLE AWARE THAT WE HAVE THE SAME RIGHTS AS OTHERS.
WE ARE NOW CLOSE TO 2000 MEMBERS INCL OUR GOLDEN SNR CITIZENS.BUT ON THE FLIPSIDE, TO CHANGE BANKS IS A LOGISTICAL NIGHTMARE!
I WILL TAG OUR IRON LADY AND SEE WHAT WE CAN AREANGE AND WILL CONFIRM WITH MEMBERS BY MONDAY MORNING. See email
from HQ below

Remember our golden rule, it does not matter if you are disabled or not.. YOU DO NOT HAVE TO STAND BACK FRIM ANY OTHER PERSON.
Kind regards
CEO PIERRE DU TOIT

09/04/2025

My antwoord:: Please hereby accept my gratitude and total surprise, to respond so promptly, by one of your amazing gentleman, who took my call.! But this is service and care from the best Bank Capitec!!!🏆
Can I ask for the name of the gentleman who assisted me on this matter? so that I can thank and compliment him and Capitec, on Hello Peter?
Please note, that as CEO of the Blind Cane Movement, I sincerely hope with my whole heart, that we can come to some agreement , about the Selfie security feature, that really put my members at risk,
Lastly, for me to move all my members (who are all happy with Capitec) out of a Sassa debacle point of view, to change to a new bank, will be a terrible nightmare. This would be so unnessary, if only we could clear this Selfie feature, for disabled and blind perdons.
I am totally aware, thankfull and much more at ease, that Capitec took the inititave to implement a second lauer of security. To me, as CEO, it proves to me, that a. Capitec only try to protect its clients and the fact that they are serious to make their clients not just a number, but a person!
Kind regards
PJ du Toit

09/04/2025

09/04/2025

Aan al ons lede,ivm nuwe sekuriteits feature van Capitec, waar jy nou n selfie moet neem as jy iemand wil betaal of oorplaas, waaroor ek en my vrou past Laila, self al rooi onder die kraag was, asook klagtes van ons lede. En natuurlik die feit dat dit in my “oe” n nie deurdagte idee was nie, want eerstens enige persoon wat leef met n gestremdheid in SA, blootstel aan baie ongerief bv- hoe neem n blinde persoon n selfie van hom of haarself?? Absoluut n growwe skending van ons grondwetlike reg deur dit feitlik vir ons onmoontlik te maak om jou eie Capitec rekening te hanteer. Wat n bron van groot kommer was, is toe ek op tak vlak gaan kla en hulp gevra het, dat op stadium wat jy selfie moet neem, jy klaar oop is op jou bank app,en jou meer vatbaar maak vir kriminele om jou foon te gryp terwyl jy probeer selfie neem🙈🙉Wat toe wel gebeur het soos ek voorspel het is dat een senior citizen van ons lede, iemand gevra het vir hulp om net selfie te neem, hulle net weggehardloop het met haar ifoon!! Dieselfde het gebeur met 2 sig gestremde en een persoon met Down sindroom helder oordag, en al 3 hulle fone is weg!!!
Nou vra ek: hoe n sig gestremde n saak kan gaan maak en wat of hoe beskryf jy die dief??
As julle teruggaan op die tydlyn, sal julle sien julle is almal per epos beantwoord, dat ek persoonlik, weereens, die Bank gaan aanvat.
Ek het kontak gemaak met n dame by klte diens op bestuursvlak. Sy het dadelik my punt ingesien en ons deurgeskakel na regte persoon. Ons veg vir ons organisasie se lede asook Blind Sa. Dit bly n skending van ons grondwetlike reg. Toe het ek direk met n ander klientediens supervisor ivm klagtes gesels, Keenan, wie my na die Client complaints manager verwys, en daarna het hy my vanaf hk gekontak. Ek sal nou die korrespondensie tussen my en Bank hierby voeg. Sodat julle self kan volg hoe die saak vorder.ons het mos op n stadium sterk oorweeg dat as Capitec weier, om n alternatiewe voorstel vir ons mense kan maak, ons dan gaan oorbeweeg na Thyme bank. Maar ook die logistieke implikasies rakende Sassa , in ag geneem en dit slegs as laaste alternatief gehou.
Ek vra om verskoning aan die tydfajtor wat dit neem maar ons is besig met dit en ontvang daagliks nog klagtes.Julle behoort by noual my reputasie te ken dat ek nie sal stop om vir ons regte te baklei nie. Wat in meeste van ons publiek se oe, as monsters of as suurstof diewe uitgekryt word.
Net soos met FNB, wat ons eiehandig baklei het ivm con artist debit orders op sommige lede se rekenings, so ook McDonalds, Waar n blinde dame met haar gidshond met geweld by Kolonadetak verwyder is.,hierdie fight was tot op parlementsvlak, so ook met Dischem ens, ens.
Sou Capitec voorstel dat ons om die tafel sit met voorstelle oorweeg ek dit sterk om hierdie keer van ons blinde prokureur , Hentie, se dienste te gebruik. Hy is briljant.

24/10/2023

TO ALL OUR LOYAL 1800 + WONDERFUL AND LOYAL MEMBERS LIVING WITH A DISABILITY.
A lot of your complaints regarding the same matter below, crossed my desk over the last few months!!
First of all I dont want you to feel bad, because this happened to me now twice in a row😡But I promise that we are looking into it and will bring it under the attention of OUR LADY OF STEEL LEANNE DE JAGERS ATTENTION. I know just like me, some of you had lost thousands! Not only to the scammers who braggs they are a beee company, but banks too. As you will see below, these guys were more active than we thought with their different schemes! I will get the right paperwork from Lady of Steel, Leanne de Jager, for us to assemble on the busiest day in November, for our peaceful action and march to close our accounts! Because FNB IS NOT CAPABLE OF LOOKING OUT FOR OUR INTERESTS!!I will as usual arrange with center management, for easy access to disabled bathrooms, enough water supply from a sponsor and transport for those whose families cant help them to get there. I give you my word that I will keep you posted, to give you ample time for preparations.
Remember that Laila and myself, love you all lots and miss you all tremendously. !!!!!
Pierre
From: PJ Du Toit
Date: Tue, 03 Oct 2023 at 13:15
Subject: Re: 3090920
To: Personal and Private Queries (PPQ)

Dear Me Singane,
I , PJ du Toit, never asked to store a contract on my behalf. However, what concerns me a great deal, is why this happens to a blind person, twice with my account, first from Mondo Vodacom and now this Siyathembana trading Telkom so called agent??

Shouldnt you, FNB as my Bank, protect me as a disabled blind client, protect my account, details etc, and apart from all this, the money that is paid into this account is my Sassa Disability Grant, and according to Act 4 Of SASSA 2009,2014,2017, they state the following:
1. No person receiving disability grant , are allowed to be victimised as far as any debt is concerned.
2. No debit orders, no loans, no accounts, except for the Mandate on my account approved by Sassa for my Funeral and Hospital plans with FNB.
Sassa informed me , that those 2 can be seen as part of my bank fees. Giving FNB AND FIRST RAND the permission to deduct these 2 debit orders.

So, apart from protecting me , you also imply that I am stupid, to expect you to stop a debit order. How do you explain this?
After numerous(9), attempts between Siyathembana trading and Telkom, I requested the to send me a copy of the contract!! This over the past 3 months!!!
When I call this Siyathembana agency, and I take them on the fact that they introduced themselves as Telkom, not true because, after intense investigation, the feedback came back that they are only a third party, like Mondo was, that sells anything from ties to anything!!!

Every person they say they call from the company whose product they are selling that day!!!

Every call is recorded on my phone die to me being blind, and I was informed by SASSA yesterday morning, that if I do not assistance from my Bank to stop this fraudulent company, that is milking disabled people, you are leaving the door open for a big fine from SASSA, because you and other Banks allows these kind of debit orders from our accounts.
I was also informed by SASSA, to open a fraud and theft charge against this third party company belonging to some Cartel.
I sat with my wife for a long meeting with the manager at Waterfall mall branch, where we explained this problem, of first Mondo and now this Siyathembana! We have lost much plus a good record due to me being victimised as a disabled person!!
The fact that the Bank benefits by charging me R105.00 for each debit order being unpaid, really makes anybody wonder.
Unfortunately this good manager had to leave for a conference in Bloemfontein, and he asked a lady there to follow this problem up.

My Sanlam Policy to the value of R6,8 million is due to pay out within 30 to 60 days, INTO THIS ACCOUNT!!,We fought 7 years for this payout after fraud at Sanlam by a lady who handled my policy, and I cannot change my Bank Acc now, and when this money reflects on my account , the onus rest on my shoulders, to go to SASSA and stop my grant.

Finally, I request FNB , one last time, as I know all the laws and acts, when it comes to misuse, abuse, victimisation of any person living with disability, and their SASSA cards, to please not imply me being stupid, and I will not allow d/o on my Sassa like these Telkom ones, as it is against the law!!!
Please, assist me in finally stopping any so called mandates, which I was not requested by you to allow eg Telkom!

If I wake up in the morning and more money is deducted apart from your 2 mandates and banking fees, I will have no other choice to take all this to Hello Peter with proof, the print media and to instruct lawyer to take this situation on with a vengance, for I am supposed to be a champion for my members!!!

Siyathembana trading is nowhere to be found. All Telkom SA numbers is not working. I can not get their client service center to answer or respond to me. And when we eventually got hold of the REAL TELKOM,they denied me even existing on their system!
After me hiring a private investigator, he opened a can of worms, where there are thousands of complaints , like mine!
Miss Singane, I hereby am thus left with no other choice, that your attempt to belittle me, and my disability, but I can handle that, but when you FNB do the same to all my Blind Cane Members, I will now do the following:
We already took on McDonalds for refusing a guide dog to enter with his blind person, all the way to Parliament successfully,
The same route we took with TRUWORTHS, DISCHEM , where I had moved close to 1000 disabled clients , to Alpha Pharm in Pretoria.!! They now get their medication delivered free plus 2 free clinic visits per month! And I am not done with you and FNB yet.
This email plus the report from my P I will now go to Hello Peter, FNB LEGAL,
Then next will be when we (me and my disabled members) , and their families, will queue up outside FNB MENLYN, all closing their accounts and move it to banks of their choice. At least, for example, Capitec, to advise their clients, to rather pay by link and not by debit order, specifically for this type of scammers.
That is why, when I lodged my complaint with you, as a FNB client, your response was not respectful. Why????? Because everytime when one of “TELKOM” debit orders do not go through- FNB GET R 105.00 fee!
So when my Sassa is paid into my account, you take +~R700 banking fees🙈
I find it very funny that my bank laughs it off, it just shows me, the bank being incompetent.
I am now starting to organize certifates for a peaceful action at Menlyn.
I am informing the Menlyn centre management and bank of this peacefull action.
According to my legal team, the more than 600 complaints on social media..plus that from my PI, there is enough evidence, to apply for a Class Action suit against, Telkom Mobile, FNB BANK are not very far behind and not only for the thousands we all lost to penalties, but also to get refunded people like me, to get refunded our FNB policies and Health plans, as well.
Since, I brought this under the attention to the good manager at Waterfall Mall , who is a kind, caring and patient. He made contact to you on our behalf, and up to today “Telkom” attempts to claim debit orders! Although it is assumed that all blind people are dumb, I now wait for my Sassa to be paid in beginning Nov, and if the bank deduct again the fees that you put me in arrears with, I leave only enough for my funeral and health plan, the rest will be taken to another bank.
And Ive put my Sanlam on hold as I am deciding to take that also now to another bank!
I greet you with..I might be blind, dumb, unable to handle my bank account, all this according to you- but I can assure you one thing…. There is not one thing you can do on a computer, or social media, that I can not do better than you, thanks to the right disability software.
Good luck to you and FNB until we meet in Court.
Kind regards
CEO BLIND CANE MOVEMENT
THE DUMB BLIND IDIOT
PIERRE DU TOIT( PJ)

On Mon, 18 Sep 2023 at 09:19, Personal and Private Queries (PPQ) wrote:

Dear Mr Petrus J Du Toit

FNB Service recovery received your query with reference number 3090920.

Please note that FNB is not a party to the contract between the customer and the Creditor. We only act as the paying Bank and process any debits in line with the Industry Clearing Rules. As we are not a party to the contract we are not involved in validating or storing the contract between the customer and the Creditor.

Kindly contact the merchant to cancel and stop future debit order .

The debit order cannot be reversed as it came back unpaid .

TELKOM 508897034E2 904.02-
MAGTAPE UNPAID 904.02

Regards
Selma Singane
FNB Service Recovery



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