26/08/2025
What happens when you have an Emergency and you want to make use of Vaal Emergency Care?
Phone 0733706995, you will speak directly to one of our Frontline staff, this ensures that information is relayed directly to the practitioners who will respond to you.
When you phone, give a short description of what happened with the patient, the practitioner might ask you some questions related to the incident.
Give a clear description of the address, or send a pin location 📍 if possible.
Should our vehicles be busy with a different emergency, the practitioner might ask you further questions relating to the facility the patient needs to be transported to, this is so they can dispatch the closest and most appropriate service to your location.
Try to always clear space for the ambulance to park and manoeuvre the stretcher to the patient, this includes moving cars in the driveway as well as furniture that might be obstructing access to the patient.
Do Not 🚫:
🗯️Move the patient to a different location after you phoned the ambulance (unless the original location became unsafe)
🗯️Take the patient to hospital and not inform the ambulance
🗯️Call more than one ambulance service for the same call. This is known as double dispatching and could rob a different patient of the resources needed to preserve life.
