MAP Water

Leaders in Water Provision

MAP LM as a Water Services Authority (WSA) has established Maluti-a-Phofung Water (MaP Water) on the 01st November 2005 as a Water Services Provider (WSP) to address water and sanitation provision issues within its jurisdiction. Since this entity was established Maluti-a-Phofung Water has achieved the following outstanding performance:

• Obtaining two blue drops in 2009 and 2011.
• Received an award from DWA for achieving on National level best data credibility.
• In 2010 MaP Water received an award for the best performing Municipality in the Free State.
• MaP LM being rated as the best performers in the Free State on green drop certification even with budget shortfalls.
• The entity performing excellent according to the service level agreement between MaP Water and MaP Municipality.
• Improved maintenance of assets and water system.
• The expertise of internal staff that were utilized to advice, assist and identify IDP projects within the municipality for the implementation for high quality water treatment and water systems improve the service delivery to the community.
• We have remained a NOSA 5 star safety rating within the boundaries of QwaQwa and we are in process to be audited for a NOSA grading for the entire area of jurisdiction.
• The entity has achieved unqualified audit opinion during the financial year 2012/2013 moving from disclaimer to unqualified with the efforts made by the whole team from entry level to top managers, their efforts lead to unqualified opinion.
• Effective water quality monitoring even with limited resources.
• Attending to more than 80% of customer queries within the customer charter time frames (According to the customer charter, MAP Water must respond to consumers’ queries within 48 hours).
• Having committed employees that are willing to put the entity first by working overtime.
• Retaining most of its skilled staff.
• Optimizing the operation of assets for effective service provision.
• Improving troubleshooting capabilities especially in areas affected by power failures and delayed project implementation.
• Minimizing the amount of vandalism to the assets under MAP Water’s jurisdiction with the limited security personnel.
• Set high targets to achieve and improve on its planning capabilities even with limited resources. MaP Water relates to the community with the following:

• Map water conduct water awareness campaign to Schools, industries, communities and Projects conducted by the Municipality (EPWP and CWP).
• We also conduct roadshows to all wards around Maluti-a-Phofung. We also notify the community of the water interruptions through following mode of communication:

• Local radio station (Qwaqwa Radio).
• National Radio Stations (Ofm and Lesedi fm).
• We also distribute information pamphlets in the affected areas.
• Loudhailer it’s also utilized to convey the message. The community benefit from MaP Water’s programs in the following:

• Awareness Campaigns - Educate the community about water conservation.
• Monthly Road Shows – The community is afforded a platform to interact/lodge their queries/complaining on the challenges regarding issues of water and sanitation). Future programs of the entity

• Transfer process management to ensure accessibility.
• Financial Sustainability.
• Operations management.
• Customer Relationship Management.
• Revenue Management.
• Human Resource, skills transfer, BEE and LED. Opportunities available within the institution:

• Employment.
• Training to FET Colleges with N6 Certificate.
• Internships to graduates.
• Further study assistance to employees.
• Transformation of the company.
• Contribution to local emerging entrepreneurs.
• Education on Saving water and preserving water sources.
• Training of unemployed youth in collaboration with funding stakeholders on water care.
• Provide school going learners experience on the workings of company for future career decision making and importance of water in their lives. Social Responsibility Programs:

• To coordinate the followings activities with all stakeholders within Maluti-a-Phofung jurisdiction: gender issues & disability programmes.
• Supply the stakeholders with branded bottled water when required and promotional material.

21/03/2026

To : Media
Date : 21 March 2026
RE : 📢 Planned maintenance.

Maluti-a-Phofung Water would like to inform all stakeholders and residents that there will be a planned water supply interruption from Monday, 23 March 2026 until Wednesday, 25 March 2026.

This interruption is due to essential infrastructure work, where a contractor will be tying in a newly constructed pipeline to the existing water supply line.

During this period, water supply will be temporarily suspended in the affected areas to allow the work to be carried out safely and efficiently.

Residents are strongly advised to:
• Store sufficient water for domestic use
• Use water sparingly during this period
• Ensure that storage containers are clean and properly covered:

Affected areas:
• Phuthaditjhaba
• De-bult
• Crescent Mall
• Manapo Hospital

Water supply will be restored immediately after the completion of the work; however, normal supply may take some time to stabilise

Further updates will be communicated as progress is made.

📲 Stay updated:
• Facebook:
• WhatsApp Channel: https://whatsapp.com/channel/0029VbApklL7dmeXcHmoEI2M

We apologise for the inconvenience caused and thank residents for their patience and cooperation.

_🩵 We remain committed to providing water in a reliable, sustainable, and responsible manner._

Issued by:
Communications Unit

_”Leaders in Water Service Provision”_

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20/03/2026

24/02/2026

To : Media
Date : 24 February 2026
RE : UPDATE – WATER SUPPLY RESTORATION.

Maluti-a-Phofung Water would like to inform stakeholders and residents that repairs to the burst pipe at Bergsig have been successfully completed.

The team has finalised the repair work, and pumping to Kingshill has been reinstated. Water supply restoration is currently underway.

Residents may experience the following during the recovery process:

• Gradual return of water supply
• Low water pressure, particularly in high-lying areas
• Temporary water discolouration (brown or cloudy water) due to system re-pressurisation
• Air in pipelines

Reservoir level is in the process of recovering, and supply will stabilise as the system fully repressurises.

Areas that were affected:
• Kingshill

Residents are advised to allow taps to run for a few minutes until the water clears and to use water sparingly while the system stabilises.

Residents requiring water tanker assistance are requested to contact Mr. Mofokeng – 081 017 7582. 🚛💦

For updates and further information, please contact our Customer Service on 058 492 0599 or send a WhatsApp to 78 802 3031 and/or 072 323 9674.

📲 Stay updated:
• Facebook:
• WhatsApp Channel: https://whatsapp.com/channel/0029VbApklL7dmeXcHmoEI2M

We apologise for the inconvenience caused and thank residents for their patience and cooperation.

🩵 We remain committed to providing water in a reliable, sustainable, and responsible manner.

Issued by:
Communications Unit

“Leaders in Water Service Provision”

23/02/2026

To : Media
Date : 23 February 2026
RE : WATER INTERRUPTION NOTICE.

Maluti-a-Phofung Water would like to inform stakeholders and residents of a burst on the Thababosiu pumping line at Hasethunya.

To prevent further water loss and allow the necessary technical intervention, the water supply to the affected areas has been temporarily closed.

Residents in the affected areas may experience low water pressure or complete water supply interruption.

Affected Areas:
• Marakong
• Part of Hasethunya
• Thababosiu

Residents requiring water tanker assistance are requested to contact Mr. Mofokeng – 081 017 7582 🚛💦

For updates and further information, please contact our Customer Service on 058 492 0600 or send a WhatsApp to 072 323 9407 and/or 072 323 8464.

📲 Stay updated:
• Facebook:
• WhatsApp Channel: https://whatsapp.com/channel/0029VbApklL7dmeXcHmoEI2M

We apologise for the inconvenience caused and appreciate residents’ patience and cooperation.

💙 We remain committed to providing water in a reliable, sustainable, and responsible manner.

Issued by:
Communications Unit

“Leaders in Water Service Provision.”

22/02/2026

To : Media
Date : 22 February 2026
RE : UPDATE: POWER RESTORED – WILGE WTP

Maluti-a-Phofung Water would like to inform stakeholders and residents that power has been successfully restored at Wilge Water Treatment Plant at 12:35.

Following the prolonged outage, reservoir levels were depleted (empty) due to the interruption in water production. The plant has now resumed operations, and reservoirs are currently being refilled. The system is undergoing gradual re-pressurisation, and recovery will take time as storage levels stabilise.

Residents may experience the following during the restoration process:

• Low water pressure, particularly in high-lying areas
• Delayed water restoration while reservoirs are filling
• Possible water discolouration (brown or cloudy water) due to system depressurisation and re-pressurisation

This is a normal occurrence after extended outages.

Residents are advised to:

• Allow taps to run for a few minutes until water clears
• Use water sparingly while the system stabilises
• Store water where possible during the recovery period

Areas that were affected:
• Harrismith Town
• Bergview Complex
• Lotusville
• Skoomplaas
• Westerson
• Kingshill
• Bergsig
• Intabazwe (including high-lying areas)

Full restoration of supply will depend on reservoir recovery and system stabilisation.

Residents requiring water tanker assistance are requested to contact Mr. Mofokeng – 081 017 7582. 🚛💦

For updates and further information, please contact our Customer Service on 058 492 0599 or send a WhatsApp to 072 362 8045 and/or 072 323 9674.

📲 Stay updated:
• Facebook:
• WhatsApp Channel: https://whatsapp.com/channel/0029VbApklL7dmeXcHmoEI2M

We apologise for the inconvenience caused and thank residents for their patience and cooperation.

We remain committed to providing water in a reliable, sustainable, and responsible manner.

Issued by:
Communications Unit

“Leaders in Water Service Provision”

21/02/2026

To : Media
Date : 21 February 2026
RE : POWER FAILURE NOTICE – WILGE WTW

Maluti-a-Phofung Water would like to inform stakeholders and residents of a power failure at Wilge Water Treatment Works. The outage occurred at 12:40 and has been reported to the relevant department for urgent assistance.

As previously communicated, power had been restored earlier at 08:45, and the plant had been operational for approximately 3 hours and 55 minutes before the current interruption occurred.

Residents may experience low water pressure or complete water supply interruption, particularly in high-lying areas, depending on reservoir levels.

Affected areas may include:
• Harrismith Town
• Bergview Complex
• Lotusville
• Skoomplaas
• Westerson
• Kingshill
• Bergsig
• Intabazwe

Residents requiring water tanker assistance are requested to contact Mr. Mofokeng – 081 017 7582. 🚛💦

For updates and further information, please contact our Customer Service on 058 492 0599 or send a WhatsApp to 072 362 8045 and/or 072 323 9674.

📲 Stay updated:
• Facebook:
• WhatsApp Channel: https://whatsapp.com/channel/0029VbApklL7dmeXcHmoEI2M

We apologise for the inconvenience caused and appreciate residents’ patience and cooperation.

We remain committed to providing water in a reliable, sustainable, and responsible manner.

Issued by:
Communications Unit

“Leaders in Water Service Provision”

21/02/2026

To : Media
Date : 21 February 2026
RE : UPDATE: POWER FAILURE – WILGE WTW

Maluti-a-Phofung Water would like to update stakeholders and residents regarding the earlier power failure at Wilge Water Treatment Works.

Upon inspection this morning, the plant incoming power breaker was found to have tripped. The breaker was reset and the plant was successfully restarted at 08:45.

Due to low pressure in the pipeline following the outage, the Intabazwe pump is currently being primed to remove air and restore normal operating pressure. Water supply will stabilise once sufficient pressure has been re-established and reservoir levels recover.

Not all areas were fully affected; however, supply disruptions were experienced in the following areas, particularly in high-lying sections:

✔️ Harrismith Town, Bergview Complex, Lotusville, Skoomplaas, Westerson, KingsHill, Bergsig & Intabazwe. 📍

Residents may *continue to experience low pressure* or intermittent supply while the system stabilises.

Important Consumer Advisory

Due to system depressurisation and re-pressurisation, residents may experience:
• Temporary water discolouration (brown or cloudy water)
• Air in the pipelines
• Fluctuating pressure

This is a normal occurrence after power interruptions and pump restarts.

Residents are advised to:
• Allow water to run for a few minutes until it clears
• Store clean water where possible
• Use water sparingly during the recovery period

Residents requiring water tanker assistance are requested to contact Mr. Mofokeng – 081 017 7582.

For updates and further information, please contact our Customer Service on 058 492 0599 or send a WhatsApp to 072 362 8045 and/or 072 323 9674.

📲 Stay updated:
• Facebook:
• WhatsApp Channel: https://whatsapp.com/channel/0029VbApklL7dmeXcHmoEI2M

We apologise for the inconvenience caused and appreciate residents’ patience and cooperation.

We remain committed to providing water in a reliable, sustainable, and responsible manner. 💙

Issued by:
Communications Unit

“Leaders in Water Service Provision”

20/02/2026

To: Media
Date: 20 February 2026
Re: Water Interruption Notice

Maluti-a-Phofung Water would like to inform residents and stakeholders that the Bolata outlet will be temporarily closed due to a burst pipe at Phamong, near Malinga Hotel

Water supply has been stopped to prevent further water loss and to allow repair work to be carried out safely.

Affected Area:
• Bolata

Residents will be informed once repairs are completed and water supply has been restored.

Residents are kindly requested to use water sparingly during this period.

📞 Customer Service: 058 492 0600
📲 WhatsApp: 072 328 8464\ and/or 072 323 9407.

📲 Stay updated:
• Facebook:
• Join our WhatsApp Channel: 👉 https://whatsapp.com/channel/0029VbApklL7dmeXcHmoEI2M

We apologise for the inconvenience caused and remain committed to providing reliable and sustainable water services. 🚰

Issued by:
Communications Unit

“Leaders in Water Service Provision”

Address

Private Bag X874
Witsieshoek
9870

Telephone

+27 58 718 1100

Website

http://www.mapwater.co.za/

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