MHs

Madison Health and Risk Management Ltd is your one stop trusted Health solutions provider in Zambia?

12/03/2020

Happy Youth Day from all of us at Madison Health & Risk Management Ltd!

08/03/2020

Happy Women’s Day to all the women in Zambia. Remember you are a woman, that is your superpower.

14/02/2020

We couldn’t let this day pass by without thanking you for being such a great customer! Happy Valentine’s day from all of us at Madison Health & Risk Management Ltd.

17/01/2020

Do you need health insurance? The short answer is yes. The long answer is it protects more than just your health, it protects your savings. Quality health care without breaking the Bank. Stay Healthy with us!

Call us on 0211256871/0950155608

01/01/2020

Happy New Year from all of us at Madison Health and Risk Management Ltd! Stay healthy with us, as we step into the year 2020!

08/11/2019

-Madison Health & Risk Management statement on Social Media Complaint-International Travel Insurance Claim-
In response to an open letter published on the Zambian Watchdog regarding a pending Travel Insurance Claim by Miss Jacqueline Kobe, we wish to sincerely apologize to the client for the inconvenience caused during her claim process.
We wish to state that the client, and our international reinsurance partner Mapfre Assistica Company, (Spanish reinsurer) have been engaged to ensure that the matter is resolved within the quickest possible time.
We want to significantly highlight that International Travel Insurance is a product offered by Madison Health & Risk Management Ltd and underwritten by our Principal Underwriter Madison Life Insurance Company Zambia Ltd.
Further to our investigations it has been discovered that certain procedural steps were not undertaken by the insured and that no claim form and supporting documents were submitted by Miss Kobe for claim processing. Nonetheless, our customers always come first and therefore we want to assure Miss Kobe that we shall assist her to resolve the payment of the claim as soon as possible.
“We thank the Zambian Watchdog for bringing this claim to our attention. Important lessons have been learnt and this case will be remedied to Miss Kobe’s satisfaction and we shall use this to improve the customer experience for all policyholders that we serve. We want to advise all our clients or beneficiaries wishing to make a travel insurance claim to always follow the right procedures by firstly contacting our helpline and secondly by submitting a duly completed claim form along with supporting documents to Madison Health once they return back home in Zambia. On our part, we shall endeavour to educate our client’s to understand the claim procedure,” said Dennis Rich, Managing Director for Madison Health and Risk Management Ltd.
Madison Health remains committed to delivering a consistent and reliable high standard customer care to all clients and provides an excellent customer experience in all areas of the services which we provide.
“I want to say thank you to Madison Health for their prompt response regarding my claim. There were certain steps that I did not take in making my claim. I wish to sincerely apologize for any misrepresentation that my letter may have caused. I have been assured that my case will be looked into after I submit my claim form and supporting documents to Madison Health, which I should have done earlier.” Miss Kobe has said.

- About Madison Health and Risk Management Ltd (MH) -

Madison Health & Risk Management Limited (formerly trading as Madison Health Solutions Ltd) was incorporated as a limited liability company in January, 2006.
Madison Health was established as an Agent to administer Health & Travel Insurance policies on behalf of the then Madison Insurance Company Limited (MIC). In 2005 MIC was unbundled into Madison Life Insurance Company Limited (MLife) and Madison General Insurance Company Limited (MGen). MH provides group corporate comprehensive medical covers and operates in conjunction with various healthcare providers all over the country.
MH continues to market various insurance policies underwritten by Madison Life Insurance Company Limited whilst providing other health and wellness related products and services.
Patience Chisanga
Corporate Communications Manager
Cell: +260977 929314
Email: patience@lsa.co.zm
7th November, 2019

07/11/2019

Do you have any questions on Travel Insurance and how it works? Or you might want to know how to successfully make an insurance claim?

Join the Madison Health & Risk Management Company Ltd Team on Hot Fm as they share useful tips on how International Travel Insurance works.

Date: 7th and 8th November
Time: 16:50 hrs
Frequency: 87.7 FM or download the Mingletainment App

06/11/2019

International Travel Insurance Policy Claim Tip!

If you require medical attention while outside the country immediately contact our helpline as a beneficiary or let any person acting in your place contact us in order for us to serve you the best way possible. Secondly remember to submit a claim form and supporting documents within the shortest possible time. Help us, help you. We exist because of you!

Address

Plot No 316, Independence Avenue, P. O Box 31962
Chilanga
10101

Telephone

+260957944194

Website

http://www.mhs.co.zm/

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Stay Healthy with Us

Madison Health and Risk Management Ltd is one of the most trusted companies and well reputed organisations in Zambia’s healthcare industry through its consistent innovation and provision of high quality medical insurance and related health products and services. MH applies its renowned operational expertise to provide best-in-class services across its integrated branches.

We are very keen on fostering healthy working relationships with organizations that are the market leaders in their respective areas of operations. These include both private and public healthcare providers. We have delivered on our mandate by overseeing two major subsidiaries Madison Health Opticians Limited (MHo) and Madison Health Pharmaceuticals Limited (MPharm); and by working closely with one of the principal healthcare funders and one of Zambia’s specialist health insurance underwriting Companies Madison Life Insurance Company Zambia Limited (MLife) among others. MHs is also duly registered with the Pensions and Insurance Authority (PIA) as an Insurance Agency. MHs is also a direct subsidiary and member of the Lawrence Sikutwa and Associates (LSA) group of companies.

In the recent past, our focus has been to create a one-stop shop for all major Insurance needs of the public, to provide world class health related products and services while working through a team of motivated, ethically driven and appreciated human capital.

MHs