What are the opening hours?

Monday 08:00 - 16:30 Tuesday 08:00 - 16:30 Wednesday 08:00 - 16:30 Thursday 08:00 - 16:30 Friday 08:00 - 16:30

MASCA

Reliable, efficient and dependable medical aid. It is duly registered with the Secretary for Health and Child Welfare in accordance with Ministry regulations.

The Medical Aid Society of Central Africa (MASCA) is a corporate body established under Statutory Instrument 330 of the Medical Services (Medical Aid Societies) Regulations of 2000. MASCA was founded over 78 years ago by a group of companies seeking to meet the medical needs of their employees. They established a contributory pool, where staff members would make monthly contributions and access medical assistance as needed. Over time, this initiative grew into a national fund, and today MASCA members are located throughout the country. The Society has cultivated strong relationships with a wide network of healthcare service providers across all disciplines—from General Practitioners to Private Hospitals. These partnerships ensure that MASCA medical aid cards are widely accepted with ease and minimal inconvenience.

10/10/2025

Eighty years. Eight decades. A lifetime of dedication, growth, and community. Join us as we journey through the incredible history of MASCA, celebrating the milestones, the challenges overcome, and the people who made it all possible. This video is more than a history lesson—it's a tribute to our past and a look forward to the future.
Here's to 80 more! 🎉

10/10/2025

Customer Service Week Spotlight: Mercy-The Heart of MASCAssist Dispensary

Meet Mercy, our dedicated Dispensary Assistant at MASCAssist, whose kindness and professionalism make every member interaction special.

From preparing prescriptions to assisting patients with care and understanding, Mercy ensures that every visit to MASCAssist is smooth, efficient, and filled with compassion. Her calm presence, attention to detail, and genuine concern for members’ wellbeing truly embody the spirit of service excellence.

Mercy reminds us that great healthcare isn’t only about medicine-it’s about the people who deliver it with heart.

As we celebrate Customer Service Week, we thank you, Mercy, for your empathy, dedication, and for being such an important part of the MASCAssist team.

10/10/2025

Customer Service Week Spotlight: Mr. Sate-The Hands That Keep MASCA Beautiful

Meet Mr. Sate, our dedicated Harare Office Caretaker who takes pride in keeping our surroundings spotless and welcoming.

From the beautifully kept gardens to the clean, orderly offices we enjoy every day, his hard work ensures that MASCA remains a pleasant environment for both staff and members. His attention to detail and consistency remind us that great service isn’t only about what’s seen-it’s about the effort behind the scenes that makes everything work.

Mr. Sate’s humility, reliability, and commitment to excellence truly reflect the MASCA spirit of care and pride in all we do.

As we celebrate Customer Service Week, we honour you, Mr. Sate, for your quiet strength and dedication in keeping MASCA shining inside and out.

10/10/2025

Customer Service Week Spotlight: Innocent-The New Face Strengthening Our Finance Team

Meet Innocent, the newest addition to our Harare team whose strong finance background has already made a big impact at MASCA.

Since joining, Innocent has brought fresh energy, precision, and a keen eye for detail to our financial operations. His professionalism and commitment to getting the books right have strengthened the efficiency and transparency of our processes.

He may be new, but his contribution is already felt across the team-proving that excellence knows no seniority.

As we celebrate Customer Service Week, we recognize and appreciate you, Innocent, for your dedication, teamwork, and the fresh perspective you’ve brought to MASCA.

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10/10/2025

Wrapping Up Customer Service Week!

As we close off a beautiful week of celebrating YOU- our valued members-we’re ending on a healthy note!

📍 Visit our MASCA Harare or Bulawayo branches for FREE BMI, Blood Pressure, and Blood Sugar tests as part of our Customer Service Week finale.

Your wellness is our priority -because caring for you goes beyond your medical cover.

10/10/2025

Customer Service Week Spotlight: Idah-The Smile That Welcomes Harare

Meet Idah, our ever-cheerful Harare Receptionist whose warmth and energy make every member feel right at home.

From the moment you walk through our doors, Idah greets you with a smile that brightens the entire reception. She’s patient, professional, and always ready to assist-whether it’s guiding members, answering queries, or calming a busy morning rush.

Her friendliness and genuine care have made her one of the most popular faces of MASCA, and her ability to stay upbeat even on hectic days reminds us what true customer service looks like.

As we celebrate Customer Service Week, we celebrate you, Idah, for being the heartbeat of our Harare office and a shining example of service with a smile.
chiwaro

10/10/2025

Customer Service Week Spotlight: Lloyd-The Face of MASCAssist Pharmacy

Meet Lloyd, the friendly and reliable face behind MASCAssist Pharmacy.

Every day, Lloyd ensures that our members receive their medication with care, accuracy, and a smile. From managing prescriptions to guiding members on their treatments, his professionalism and empathy make a real difference in our members’ health journeys.

Even on the busiest days, Lloyd’s calm and helpful attitude reminds us that great service in healthcare begins with genuine care. He is not just dispensing medicine-he’s building trust, one member at a time.

As we celebrate Customer Service Week, we thank you, Lloyd, for your dedication, compassion, and commitment to the MASCAssist promise of dependable care.

09/10/2025

Customer Service Week Spotlight: Angie-The Backbone of Our Finance Team

Meet Angie, our hardworking Finance Officer who ensures that MASCA’s financial operations stay seamless and efficient.

From processing payments to managing reconciliations and ensuring accountability across departments, Angie’s precision and dedication keep our finances on track. Her calm focus and professionalism make her a trusted pillar within the team-always dependable, always composed.

Angie’s commitment goes beyond numbers; she understands that every figure represents a member, a service, and a promise delivered.

As we celebrate Customer Service Week, we applaud you, Angie, for your integrity, consistency, and unwavering commitment to excellence.

09/10/2025

Customer Service Week Spotlight: Thandi-The Numbers that Keep Us Moving

Meet Thandi, one of MASCA’s dedicated Account Clerks who keeps our financial heartbeat strong and steady.

Behind every transaction, reconciliation, and report is Thandi’s accuracy, consistency, and commitment to excellence. Her attention to detail ensures that our books balance, our processes run smoothly, and our members and partners are always served with integrity.

Her quiet diligence and professionalism reflect the true MASCA spirit-delivering reliable service that builds trust every day.

As we celebrate Customer Service Week, we appreciate you, Thandi, for your hard work, reliability, and the vital role you play in keeping MASCA financially sound.
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09/10/2025

Customer Service Week Spotlight: Thuba-The Bridge Between Compliance and Care

Meet Thuba , our dedicated Compliance Clerk who manages MASCA’s international medical aid portfolios with precision and professionalism.

Whether it’s ensuring compliance with global standards or assisting members with cross-border medical support, Thuba handles it all with confidence and care. His attention to detail keeps our systems in check, while his teamwork spirit makes him a valuable support to our Marketing Team.

Always willing to go the extra mile, Thuba brings balance between structure and service-proving that compliance and compassion can work hand in hand.

As we celebrate Customer Service Week, we thank you, Thuba, for your reliability, teamwork, and commitment to excellence.

09/10/2025

Customer Service Week Spotlight: -The Heart of Our Membership

Meet Precious, our dedicated Contributions Officer who keeps the heartbeat of MASCA membership alive.

From processing applications to ensuring every member’s account is up to date, Precious works tirelessly to make sure our members are always taken care of. Her patience, attention to detail, and calm approach make even the busiest days run smoothly.

She’s not just managing numbers-she’s managing relationships, ensuring every member feels valued and supported.

As we celebrate Customer Service Week, we recognize Precious for her commitment, reliability, and the friendly professionalism that makes her a true asset to Team MASCA.

Thank you for being the quiet force behind our strong membership base.

09/10/2025

Mission Possible! At Masca, we know that every client dreams of a healthier future, and our mission is to make it possible.

To celebrate Customer Service Week (October 6-10) and our incredible 80th Anniversary, we're offering FREE health checks at all our branches!

Pop in and ENJOY FREE:

🩺 BP Checks
⚖️ BMI Checks
🩸 Glucose Checks

Join us as we celebrate 80 years of making health possible. See you there!

Address

No 2 11th Avenue
Bulawayo

Opening Hours

Monday	08:00 - 16:30
Tuesday	08:00 - 16:30
Wednesday	08:00 - 16:30
Thursday	08:00 - 16:30
Friday	08:00 - 16:30

Telephone

+263784121352

Website

http://www.masca.healthcare/

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