08/04/2026
Important information for NDIS families.
We’ve been hearing from more and more families who are receiving unexpected “cold calls” from NDIS planners or delegates to complete plan reviews.
If this has happened to you, please know you do NOT have to proceed if you feel unprepared, rushed, or uncomfortable.
You have the right to:
• decline the call
• ask to reschedule for another day or time
• request a face‑to‑face meeting
• have a support person with you (including a Social Worker)
At Kites, our Social Workers support families before, during, and after NDIS reviews, helping you understand what’s being asked, clarify your priorities, and advocate for what is reasonable and necessary. They can also attend meetings or calls with you, if that’s helpful.
We’re sharing this flyer as a reminder that NDIS reviews do not need to happen via cold call, and support from a Social Worker is reasonable and appropriate.
If you’re facing an upcoming review or have received a call and don’t know what to do next, our Social Work team is here to help. Reach out to book support or have a conversation about your options via (08) 9311 8222 or hello@kitestherapy.org.au.