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Monday 9am - 4:30pm Tuesday 9am - 4:30pm Wednesday 9am - 4:30pm Thursday 9am - 4:30pm Friday 9am - 4:30pm

Health Consumers' Council WA

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Perth, WA
Health Consumers' Council WA

An independent, not for profit organisation helping you navigate the WA health system.

We are a positive partner in healthcare reform, ensuring the consumer voice is heard. We can help you navigate the WA health system and help you to understand and support your healthcare rights. HCC can support you to be a positive partner in healthcare reform, working with health services to improve patient experiences in Western Australia. We believe in empowering health consumers to become effe

ctive self-advocates. We have complied key resources and important information that can help you navigate the health system and provide feedback on health services. It is important to be well informed so that you can make the best health care choices. You can find these resources at https://www.hconc.org.au/consumer/being-involved-in-your-own-health/self-advocacy-resources/

31/08/2025

Payment offered for your insights 📢 Hurry! registration closes soon 📢 Have you had an experience of cancer? Are you over 65? Can you take part in a small workshop? Our friends at Cancer Council Australia want the insights of people who have been diagnosed with cancer when over 65 and their carers to help codesign the National Cancer Navigation Service. This will be a web-based service to meet the needs of people affected by cancer to access information and support.

Whether you’re a person who has had a cancer diagnosis, a carer, family member, or loved one, (and over 65) they'd love your input. Your experiences and perspectives will directly help them design a better service that truly reflects and meets the needs of all Australians.

REIMBURSEMENT: Cancer Council will reimburse you for travel expenses and your time in the co-design session.

Register your interest now 👉 https://f.mtr.cool/gtuitlcorl

Wednesday 3 September
1:30pm to 4:30pm
Cancer Council WA, Level 1/420 Bagot Rd, Subiaco, Western Australia

A community representative and Cancer Council staff will be present in the sessions to support and listen
REIMBURSEMENT : Cancer Council will reimburse you for travel expenses and your time in the co-design session.

If you need more information email navigationengagement@cancer.org.au

Please share this with anyone you think could help shape a better service!

28/08/2025

FREE workshop 🚨 Learn how to support yourself in healthcare. Our health system can feel overwhelming, especially when you don’t know what to ask or where to look for answers. Join us for a free online workshop designed to build your confidence when interacting with healthcare providers, from your GP to your Physio.

Whether you're advocating for yourself or supporting a loved one, our workshop will teach you how to:

🔸Preparation:
Prepare for medical appointments, like finding trustworthy info to take with you.

🔸Informed choices:
Use that info to ask better questions and make informed health choices.

🔸Speak up:
Support your loved-ones in speaking up about their care and needs.

🔸Confidence:
Communicate clearly, assertively, and respectfully with healthcare professionals

🔸Self-care:
Look after your wellbeing while supporting others

🔸Your healthcare rights:
What they are, how they apply and why they matter.

ONLINE | 3 September | 10:00 AM

REGISTER NOW 👉 https://f.mtr.cool/epiuaoljyw

27/08/2025

Whenever the media asks for comment, we take the opportunity to ensure West Aussies voices are front and centre of the conversation. Our focus is always on driving change, not headlines. Last week, Clare Mullen, our Executive Director contributed to The West Australian’s coverage of the ongoing challenges in our health system. Her comments highlight four key points we advocate for to guide reform:

🔸Healthcare is more than hospitals:
Yes, we need safe, efficient hospitals, but ideally, people spend as little time as possible in WA hospitals. We must focus on keeping people well and returning West Aussies to health so we can return to our lives with our families and in our communities.

🔸 Plan with, not for:
Health systems should be designed around consumer and community needs, not just health provider structures. That means joined-up, patient-centred care pathways, not a series of disjointed services. This requires more investment in listening to and partnering with patients, consumers, carers and WA communities.

🔸 Diversity matters:
We need people who represent WA's diverse community interests to be part of every discussion about health and healthcare, to shape a better system for us all.

🔸 Let's make healthcare fair:
Wealth shouldn't determine health.

We’re proud to amplify the lived experiences and insights of health consumers, carers, and WA communities to shape a health system that is safer, fairer, and truly people-centred. Visit our website for more information about how we are fighting to make healthcare fair, or you can read the recent news article here 👉 https://thewest.com.au/news/health/wa-health-crisis-anatomy-of-an-ailing-health-system-as-number-crunching-reveals-shocking-statistics-c-19672477

26/08/2025

You're Invited ✨ to a fireside chat about Hospital-In-The-Home (HITH). Hear from the WA Health Clinical Excellence Team about the innovative HITH program. Learn about recent service expansions and what they mean for patient-centred care in WA.

Hurry, registrations close soon 👉 https://f.mtr.cool/nibrxrjvbe
FREE
Online
Monday 1 September
1:00pm to 2:30pm

You'll meet like minded West Aussies, have the opportunity to ask questions, and you'll be part of a conversation reshaping WA healthcare. Register now!

25/08/2025

Independent individual advocacy saves lives. It can transform someone’s experience of healthcare. We know from our daily conversations with a wide range of people that many have positive experiences in our public health services — and many take the time to share those experiences on Care Opinion Australia. But we also know that too many people don’t.

In the 12 months to June 2025, our Individual Advocacy Team responded to more than 1,200 enquiries from people seeking support. We supported people in 115 meetings, whether that meant accompanying them to meet with hospital staff, or helping them plan and lead their own advocacy.

That’s why we continue to advocate — locally and nationally — for increased access to independent health advocacy, so that West Aussies who need it can access healthcare system help.

We're guided by values of equity, courage, and collaboration, we're not afraid to stand up for consumer rights in healthcare, or applaud the great things we see shaping change in our healthcare system. We seek to ensure patients, families, and people with lived experience are active contributors and collaborators in healthcare planning and decision-making.

Visit our website to learn more about what we're doing to make healthcare fair! 👉 www.hconc.org.au

📸 Nathan Hurst

21/08/2025

✨ You're invited 24 September 10am for a cuppa and a Q&A ✨ Are you a West Aussie with an opinion on our healthcare system? Maybe you've just started using your voice as a health consumer rep? This event is for you!

Join our Consumer, carer and changemaker morning tea and networking with our guest speaker Sandy Thomson, Director of Governance Plus. Sandy will share insights on Standard 2 – Partnering with Consumers from the NSQHS Standards.

This is a brilliant opportunity for you to hear directly from a changemaker and leader in health governance about how consumer voices are shaping safer, more person-centred care.

You’ll also get to catch up for a chat with the HCCWA team, and connect other like-minded people who are passionate about consumer advocacy in WA and our mission to make healthcare fair!

Don’t miss out, register now! You can join online or in-person 👉 https://f.mtr.cool/nawmlwusgg

19/08/2025

Meet Aimee Riddell 💬 “It’s inspiring to be part of something that makes a real difference in people’s lives.” She’s passionate about helping West Aussies use their voice to shape a fairer, safer health system.

As HCCWA's Engagement & Advocacy Coordinator, you'll find Aimee engaging with local communities, hosting community events, engaging with hospital advisory committees, and running workshops to help West Aussies find their voice and confidently use their voice and lived-experience to influence change in our health system for the better.

As Aimee says; “It’s pretty rare to find a team where everyone is genuinely working towards the same goal—supporting people in the community and helping to shape a health system that’s fair, safe, and truly centred around the consumer voice. There’s a real sense of shared purpose at HCCWA."

Through her work, Aimee helps create a stronger community where every voice matters, and with the right support, those voices can shape our health system for the better. Read more about Aimee on our blog 👉 https://f.mtr.cool/wjkucqwsbg

18/08/2025

We're back! ...and you can still access our online resources on our website 👉 www.hccwa.org.au

18/08/2025

Our phone lines are down ☎️🙅

We're working on it and we'll be back up and running ASAP.

You can still access our online resources on our website 👉 www.hccwa.org.au

14/08/2025

Know your healthcare rights 📢

You have the right to give feedback on your care and experiences with our healthcare system.

Under the Australian Charter of Healthcare Rights, you have the right to:

🔸Give feedback or make a complaint safely – it won’t affect your care
🔸Have your concerns addressed promptly and transparently
🔸Share your experience and help improve services

At HCCWA, we support you in using these rights to make WA healthcare safer and fairer.

Read more about your rights here 👉 https://f.mtr.cool/xpkoybgctg

Be sure to check out Care Opinion Australia to share your hospital experience good or bad.

13/08/2025

Did you know that YOU are a health consumer? 🤷 Did you know that health consumers have rights? Now you do! What does this mean?

If you're a patient or you've been a patient then YOU ARE a health consumer. So, what do these rights mean? They make sure you get safe and quality care, you have the right to access, saftel, respect, partnership, information, privacy and to provide feedback.

Read all about your Healthcare Rights on our website 👉 https://f.mtr.cool/hozlnuhtzu

Keep your rights front of mind at your next visit to a public hospital, dentist, physio, chiro, GP, specialist, pharmacist, any visit with our healthcare system. If you’re concerned about your healthcare, speak up.

If you need back up, we're here for you.

12/08/2025

Ever wanted to give an Acknowledgement of Country but felt a little awkward? Did you know 100% of profits of this workshop support Aboriginal health consumers in WA?

Join our next Acknowledging Country workshop on 19 August. Hurry! Spots are limited so, book now 👉 https://events.humanitix.com/hccwa-acknowledging-country

Our workshop covers: why Acknowledging Country matters, when & how to give an Acknowledgement with confidence, and how you can make it meaningful and personal. With our expert guidance and practical tools you'll leave the course with an Acknowledgement of Country you can confidently deliver, as well as a certificate of completion you can add to your LinkedIn profile.

Visit our website to book or check our other workshops, training and support groups we offer.

Address

434 Lord Street
Perth, WA
6050

Opening Hours

Monday	9am - 4:30pm
Tuesday	9am - 4:30pm
Wednesday	9am - 4:30pm
Thursday	9am - 4:30pm
Friday	9am - 4:30pm

Website

http://www.hconc.org.au/

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Health Consumers’ Council - supporting positive change in health care

An independent organisation supporting equitable, person-centred health care

Since 1994, the Health Consumers’ Council has ensured the consumer and community voice is included in health policy, planning, research and service delivery in Western Australia.

We are proud to be an independent, community-based organisation helping to create a kinder, more person-centred health system for all Western Australians.

Our Vision

Equitable, person-centred, quality healthcare for all Western Australians.

Our Purpose

To increase the capacity of all people to influence the future direction of health care and to make informed choices.

What is a health consumer?

A health consumer is anyone who uses, or may use, health services - as well as their family and carers.

Take charge of your health

We believe in empowering health consumers to become effective self-advocates. We have compiled key resources and important information that can help you navigate the health system and provide feedback on health services. It is important to be well informed so you can make the best health care choices. You can find these resources at: www.hconc. org.au/consumer/being-involved-in-your-ownhealth/self-advocacy-resources/

Engagement

More voices = better health care

Our Engagement Program provides training and support to develop a positive, effective community movement so people can have a say in our state’s health policy, planning and review of services.

Our Cultural Diversity Program aims to ensure people from non-English speaking backgrounds understand their health rights and have a voice in health service planning.

Our Aboriginal Engagement Program focuses on ensuring Aboriginal people and communities are able to have their say and participate in health service reform.

Systemic Advocacy

We’re stronger together

We provide systemic advocacy for the WA community to ensure the consumer voice is heard at the highest level. We believe in the importance of authentic, productive partnerships to create the WA health service we all aspire to.

Individual Advocacy

Working to address barriers in health care

We provide an Individual Advocacy Service, during office hours, to help you navigate our health system.

We provide flexible, individualised support and information about your health rights.

Our Advocacy Service

· Assists people with problems in the health system

· Is available to people anywhere in Western Australia

· Is staffed by advocates who are experienced in consumer rights, knowledge of the health system and consumer responsibilities, and are generally not trained in medicine or the law

To speak to an Advocate Phone: (08) 9221 3422 / Free call: 1800 620 780 from 9:00am – 4:30pm Monday-Friday (except public holidays)