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Interchange WA

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Interchange WA

Interchange WA is a registered NDIS provider helping people live great lives through personalised, community-based and home-based support. Everyone Belongs.

Interchange is a registered NDIS provider supporting Western Australians living with disability to achieve their goals and live fulfilling lives through individualised, local, community-based support. For 30 years we have been putting people at the centre of everything we do. Our belief is we all belong. We are all peas from the same pod! Our aim is to remove barriers and increase your choices. After all, this is all about you. Your life, your choices, your way. Our Neighbourhoods are founded on real connections and meaningful relationships within your community. With Support Teams from Two Rocks to Pinjarra, we can work with the people you trust on building a whole support network around you.

08/04/2026

In the second entry of our series about our nominees for the 2026 WA Disability Support Awards, we’re taking a look at Stephen, who has been nominated for Excellence in Disability Support Work.

It’s a tough category to stand out in when people across Western Australia are providing exceptional support every day. But Stephen’s commitment to growing the capacity and independence of his customers at home and in the workplace is why Interchange WA is proud to have him as our nominee.

You can read about the impact he’s made on his customers’ lives on the Interchange WA blog. Link in the comments.

06/04/2026

We're pleased to announce the latest winner of Interchange WA's iThink You Are Awesome award: Suzie.

A member of our Customer Engagement team, Suzie's work has enabled many customers to receive the support they were seeking so they can live good lives.
Want to learn more about her? Check the top comment.

05/04/2026

Interchange WA would like to wish you all a happy and safe Easter.
To celebrate the season our head office put on a little easter egg hunt in our meeting room.
We hid some bunnies in this video for you to find too. How many can you spot?

02/04/2026

April 2nd is World Autism Acceptance Day, an opportunity to celebrate, understand, and listen to people from across the autism spectrum.

As an NDIS provider, Interchange WA is proud to provide supports that reach people across the autism spectrum. Growing acceptance and understanding within our Neighbourhoods is something that we are always striving for, and we accomplish it step by step whenever we are out in the community.

01/04/2026

To address fuel insecurity and rising fuel costs, the CEO of Interchange WA, Justin O’Meara Smith has made an announcement. These are the facts in brief:

i. Rising fuel costs are not covered by NDIS pricing and are impacting staff and service delivery

ii. Interchange WA is providing a 6% per kilometre top-up (on top of Award reimbursements) to support staff and reduce disruption

iii. Essential supports will continue, with smarter planning encouraged through local travel, public transport, and short-term schedule adjustments where possible

You can read the complete announcement on the Interchange WA blog. The link is in the top comment.

30/03/2026

Denise’s return to swimming has been a process of small, thoughtful steps. Starting with swimsuit shopping and sitting by the nearby cafe, progressing to sitting by poolside and watching other people enjoy the water, Denise chose to take the plunge into the pool, a milestone that reflected her growing confidence and determination, and she's loving it.

Now she looks forward to her weekly swimming activities, and is working towards better health, mobility, and happiness. This accomplishment was a long time in the making, her brother said: “We have tried for many years to encourage Denise into the water. It’s great to see that someone has had success. Hopefully, it may encourage others to do the same.”

25/03/2026

Interchange WA is pleased to begin our blog series, discussing our nominees for awards in the 2026 WA Disability Support Awards. Starting with Swati, who is nominated for Excellence in Regional and Remote Support.

It’s no surprise that she made it. Her commitment to her customers went above and beyond, taking them out of their homes and on holiday to Busselton while accommodating their complex support needs.

As well as supporting three customers to achieve their NDIS goals through their holiday, Swati has rewritten the playbook of how Interchange WA approaches the possibility of our customers holidaying in regional WA.

You can read her story on the Interchange WA blog to learn all about the work she did to realise her customers’ goals. You can read her story on the Interchange WA blog, link in the comments.

23/03/2026

Interchange WA is dedicated to protecting customers and raising awareness about scam prevention. Unfortunately, scammers frequently target vulnerable populations with “romance scams”, seeking to abuse their emotions and take their money.

That’s why we have written a guide to recognising and staying safe from scams. You can read it on our blog, link in the comments.

21/03/2026

Are you wearing mismatched socks today? We are! Because March 21st is World Down Syndrome Day, and socks are the perfect conversation starter to get people talking about Down Syndrome and this year’s theme: “Together Against Loneliness”.

At Interchange WA, we provide a wide range of supports to people across Western Australia. This includes supports to people with Down Syndrome that ensure their voices are heard so they can empower themselves and each other to live good lives and never feel alone in their communities.

20/03/2026

Tomorrow is Harmony Day, so we called on as many of our employees as we could to show some hometown pride and put a star on the map for where they’re from.

Interchange WA runs on the belief that Everyone Belongs, and that includes people of all cultures and ethnicities. Being driven by diversity and inclusion is how we live our values. By respecting individuality and empowering people, we create real belonging in our communities.

Is someone in our office from your hometown? Let us know where you fit on the map.

18/03/2026

The Western Australia Disability Support Awards are right around the corner, and Interchange WA is proud to announce that four of our employees have been nominated for four different awards.

Our nominees are:

- Christina Brown, for Emerging Leader
- Lee Foster, for Excellence in Supporting Employment Outcomes
- Stephen Gaunt, for Excellence in Disability Support Work
- Swati Sangwan, for Excellence in Regional and Remote Support

We’ll be sharing their stories and more about their remarkable work in the coming weeks. Please join us in congratulating our Nominees for their dedication and commitment to helping people lead great lives.

16/03/2026

Interchange WA is pleased to welcome Alison as our new Payroll Coordinator.

Alison’s past work with Crown Perth and Department of Education made her a standout candidate for the position. Her understanding of finances goes beyond the flow of money and gives her insights into how and organisation’s actions can ripple out and affect the community.

When she’s not at her desk, you can find her tending to her garden at home.

Everybody please give her a warm welcome.

Address

Interchange Head Office:10/213 Wright Street, Cloverdale
Perth, WA
6105

Opening Hours

Monday	8am - 5pm
Tuesday	8am - 5pm
Wednesday	8am - 5pm
Thursday	8am - 5pm
Friday	8am - 5pm

Website

http://www.interchangewa.org.au/

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