Beyond Ergo

07/04/2026

𝗛𝗮𝘃𝗲 𝘆𝗼𝘂 𝗻𝗼𝘁 𝗻𝗼𝘁𝗶𝗰𝗲𝗱 𝘁𝗵𝗲 𝗯𝗲𝘀𝘁 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 𝗮𝗿𝗲 𝗼𝗳𝘁𝗲𝗻 𝘁𝗿𝗶𝗴𝗴𝗲𝗿𝗲𝗱 𝗯𝘆 𝗽𝗲𝗿𝘀𝗼𝗻𝗮𝗹 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲?
My own experience of injury while working in a contact centre led me to go back to Uni and ask: “𝗪𝗵𝗮𝘁 𝗿𝗮𝗻𝗴𝗲 𝗼𝗳 𝘀𝗸𝗶𝗹𝗹𝘀 𝗱𝗼 𝗜 𝗻𝗲𝗲𝗱 𝘁𝗼 𝗰𝗮𝗿𝗲 𝗳𝗼𝗿 𝗺𝘆𝘀𝗲𝗹𝗳?” This was my first ‘Human Centred’ question around WHS training for computer-based work. I now see a version of that question rippling through many disciplines I draw on to build the Beyond Ergo Programs, including contact centres.

An article in CX Today by Thomas Walker (31st March 2026) focused on the need to shift contact centre monitoring from workforce optimisation (𝗪𝗙𝗢) to workforce engagement management (𝗪𝗘𝗠).

What if the best workplace design question is simply: What does the person need first?

Coming from an experiential training background, one of the most inspiring things for me has been seeing how Human Centred Design creates a powerful filter across different conversations, shifting how work is planned and policies are built.

It starts with the individual — and that changes everything.
Across the work I do, I keep seeing the same principle show up in different ways:
• Ergonomics asks: How do we fit the work to the person?
• Safety / WHS / OHS asks: How do we reduce harm and error?
• Workforce engagement asks: How do we design work people want to stay involved in?

Different disciplines.
Different business objectives.
Same starting point: the human being doing the work.

That’s what I find so compelling.
When we begin with the lived experience of the individual, we don’t just improve comfort.

We improve safety, performance, ownership, retention, and day-to-day workability.
This thinking has become a core design lens in how I develop Beyond Ergo training for contact centres and other computer-based work environments, and that is why I continue to draw on the ideas and experiences of the people I work with and include them in generating solutions.

Because in modern knowledge work, the challenge isn’t just posture.
It’s the full human experience of work.

👉 𝗜’𝗱 𝗹𝗼𝘃𝗲 𝘁𝗼 𝗵𝗲𝗮𝗿 𝗳𝗿𝗼𝗺 𝗛𝗥, 𝗪𝗛𝗦/𝗢𝗛𝗦, 𝗟&𝗗 𝗮𝗻𝗱 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗹𝗲𝗮𝗱𝗲𝗿𝘀:
What other disciplines or lenses should sit alongside ergonomics, safety, and engagement when we design healthier, more sustainable work?

05/04/2026

Best thing you can do for your brain - is exercise! https://www.facebook.com/share/v/1ComLdX8r8/

02/04/2026

WHS Risks Qu: 𝗪𝗵𝗲𝗻 𝗿𝗶𝘀𝗸𝘀 𝗮𝗿𝗲 𝗸𝗻𝗼𝘄𝗻, 𝗯𝘂𝘁 𝘁𝗵𝗲 𝘀𝘁𝗮𝘁𝘂𝘀 𝗾𝘂𝗼 𝗶𝘀 𝘀𝘁𝗿𝗼𝗻𝗴, 𝗵𝗼𝘄 𝗱𝗼 𝘄𝗲 𝗰𝗵𝗮𝗻𝗴𝗲 𝗪𝗛𝗦 𝘁𝗵𝗶𝗻𝗸𝗶𝗻𝗴 𝗮𝗯𝗼𝘂𝘁 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝗳𝗼𝗿 𝗸𝗻𝗼𝘄𝗹𝗲𝗱𝗴𝗲 𝘄𝗼𝗿𝗸𝗲𝗿𝘀?
For contact centres and other high-screen-time teams, the risks of prolonged screen time, static load, fatigue, and psychosocial strain are foreseeable and can lead to both physical and psychological harm.

𝗥𝗲𝘀𝗲𝗮𝗿𝗰𝗵 𝘀𝗵𝗼𝘄𝘀:
• Only 10% of ergonomic information given by talks and checklists is applied,
• Over 86% of knowledge workers experience some level of pain, with 11% experiencing chronic pain.

So when the same training is so entrenched — when “we deliver training” has become the norm — how do we spark a shift in safety thinking toward practical skill-building and habit change?
Is a one-off ergonomic talk & checklist still compliant?

𝗗𝗼𝗲𝘀 𝗶𝘁 𝗺𝗲𝗲𝘁 𝘁𝗵𝗲 ‘𝗿𝗲𝗮𝘀𝗼𝗻𝗮𝗯𝗹𝘆 𝗽𝗿𝗮𝗰𝘁𝗶𝗰𝗮𝗯𝗹𝗲’ 𝗿𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁 𝘂𝗻𝗱𝗲𝗿 𝗪𝗛𝗦?
✅ Is a one-off ergonomic talk and checklist still reasonably practicable under WHS?
✅ Or have the predictable risks of knowledge work evolved faster than our training models?

𝗟𝗲𝘁’𝘀 𝗯𝗿𝗲𝗮𝗸 𝘁𝗵𝗲 𝗯𝗮𝗿𝗿𝗶𝗲𝗿 𝗯𝗲𝘁𝘄𝗲𝗲𝗻 𝗮𝘄𝗮𝗿𝗲𝗻𝗲𝘀𝘀 𝗮𝗻𝗱 𝗮𝗰𝘁𝗶𝗼𝗻.
🔹 How do we move beyond “training delivered” toward “behaviours changed”?
🔹 What helps your people actually sustain better posture, recovery and focus — every day?

𝗪𝗵𝗲𝗻 𝘁𝗵𝗲 𝗿𝗶𝘀𝗸𝘀 𝗮𝗿𝗲 𝗸𝗻𝗼𝘄𝗻, 𝗯𝘂𝘁 𝘁𝗵𝗲 𝘀𝘁𝗮𝘁𝘂𝘀 𝗾𝘂𝗼 𝗶𝘀 𝘀𝘁𝗿𝗼𝗻𝗴, 𝘄𝗵𝗮𝘁’𝘀 𝗿𝗲𝗮𝗹𝗹𝘆 𝘀𝘁𝗼𝗽𝗽𝗶𝗻𝗴 𝘂𝘀 𝗳𝗿𝗼𝗺 𝗰𝗵𝗮𝗻𝗴𝗶𝗻𝗴 𝗵𝗼𝘄 𝘄𝗲 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝗸𝗻𝗼𝘄𝗹𝗲𝗱𝗴𝗲 𝘄𝗼𝗿𝗸𝗲𝗿𝘀?

For L&D, HR and WHS leaders in contact centres, the question is no longer whether training has been delivered — it’s whether it is sufficient to reduce foreseeable risk.

What do you see as the biggest barrier to extending training beyond awareness and into practical skill-building that actually changes day-to-day habits?

28/03/2026

𝗦𝘁𝗿𝗲𝘁𝗰𝗵 𝗮𝘁 𝗬𝗼𝘂𝗿 𝗗𝗲𝘀𝗸

Relieve Tension Headaches, Neck and Upper-Back Pain

leave work

27/03/2026

𝗢𝗻 𝟭𝟲 𝗠𝗮𝗿𝗰𝗵, 𝗜 𝗮𝘀𝗸𝗲𝗱 𝘁𝗵𝗶𝘀 𝗽𝗼𝗹𝗹 𝗾𝘂𝗲𝘀𝘁𝗶𝗼𝗻:
𝗪𝗵𝗮𝘁’𝘀 𝘁𝗵𝗲 #𝟭 𝗶𝘀𝘀𝘂𝗲 𝗰𝘂𝗿𝗿𝗲𝗻𝘁𝗹𝘆 𝗮𝗳𝗳𝗲𝗰𝘁𝗶𝗻𝗴 𝗽𝗿𝗼𝗱𝘂𝗰𝘁𝗶𝘃𝗶𝘁𝘆 𝗶𝗻 𝘆𝗼𝘂𝗿 𝗰𝗼𝗻𝘁𝗮𝗰𝘁 𝗰𝗲𝗻𝘁𝗿𝗲?
The options were:
🔹 Attrition & constant recruitment
🔹 Absenteeism & presenteeism
🔹 Burnout & mental fatigue
🔹 Workforce scheduling friction

𝗡𝗼 𝘀𝘂𝗿𝗽𝗿𝗶𝘀𝗲: 𝟱𝟬% 𝗰𝗵𝗼𝘀𝗲 𝗕𝘂𝗿𝗻𝗼𝘂𝘁 & 𝗠𝗲𝗻𝘁𝗮𝗹 𝗙𝗮𝘁𝗶𝗴𝘂𝗲.
And honestly… that tracks.
We may not be able to reduce workload overnight.
We can’t fix the chaos of the world.
And sadly, pulling the fire alarm to give everyone a half-day off is not a viable leadership strategy. 😅

𝗕𝘂𝘁 𝘁𝗵𝗲𝗿𝗲 𝗶𝘀 𝘀𝗼𝗺𝗲𝘁𝗵𝗶𝗻𝗴 𝗹𝗲𝗮𝗱𝗲𝗿𝘀 𝗰𝗮𝗻 𝗱𝗼.
One of the simplest ways to support stressed, screen-fatigued teams is to build 30-second self-care resets into huddles.
Try this quick micro-break:
✔ Roll your shoulders
✔ Massage your jaw
✔ Close your eyes (if comfortable)
✔ Take one deep breath
✔ Consciously relax
✔ Hold that space for 30 seconds

𝗜𝘁 𝘁𝗮𝗸𝗲𝘀 𝗮𝗹𝗺𝗼𝘀𝘁 𝗻𝗼 𝘁𝗶𝗺𝗲.
But over a day, these tiny resets can help reduce tension, improve focus, and remind people they have permission to reset.

𝗧𝗵𝗶𝘀 𝗶𝘀 𝘄𝗵𝗲𝗿𝗲 𝗪𝗛𝗦 𝗳𝗼𝗿 𝗰𝗼𝗻𝘁𝗮𝗰𝘁 𝗰𝗲𝗻𝘁𝗿𝗲𝘀 𝗶𝘀 𝗲𝘃𝗼𝗹𝘃𝗶𝗻𝗴.
For agents spending long hours at computers, the future of WHS isn’t just awareness.

It’s about extending training to build and normalise practical self-care ergonomic behaviours.
That means:
✅ Giving agents more control over their own wellbeing
✅ Giving leaders simple, no-cost tools they can use immediately
✅ Supporting better engagement, stamina, and productivity

𝗪𝗮𝗻𝘁 𝗺𝘆 𝗳𝗿𝗲𝗲 𝘀𝘁𝗿𝗲𝘁𝗰𝗵 𝘀𝗵𝗲𝗲𝘁 𝘄𝗶𝘁𝗵 𝘀𝗶𝗺𝗽𝗹𝗲 𝗺𝗶𝗰𝗿𝗼-𝗯𝗿𝗲𝗮𝗸 𝗶𝗱𝗲𝗮𝘀 𝗳𝗼𝗿 𝗵𝘂𝗱𝗱𝗹𝗲𝘀?
Comment “Yes” below and I’ll send you the link.

26/03/2026

🚨 𝗬𝗼𝘂𝗿 𝗮𝗴𝗲𝗻𝘁𝘀 𝗮𝗿𝗲 𝗶𝗻 𝗽𝗮𝗶𝗻 — 𝗮𝗻𝗱 𝗶𝘁'𝘀 𝗰𝗼𝘀𝘁𝗶𝗻𝗴 𝘆𝗼𝘂 𝗺𝗼𝗿𝗲 𝘁𝗵𝗮𝗻 𝘆𝗼𝘂 𝘁𝗵𝗶𝗻𝗸.

Headaches. Neck tension. Tight shoulders. If your contact centre team is spending 6–8 hours a day staring at screens, these aren't just minor complaints — they're productivity killers and early warning signs of bigger musculoskeletal issues down the track.

The good news? Small ergonomic tweaks can make a massive difference:

✅ Screen brightness — dial it down to around 60%. Bright screens up close are brutal on the eyes.
✅ Screen distance — push it back to at least 75cm. More distance = less strain on eye muscles.
✅ Screen height — the centre of the screen should sit at roughly shoulder height. A laptop stand is a game-changer.
✅ Posture resets — encourage your team to shake out their shoulders and ease back into a neutral posture regularly. Leaning forward or resting on an elbow for hours quietly destroys comfort.

If your agents are reaching for headache or muscle relaxant meds to get through the day, that's a signal worth acting on.

Looking after your people isn't just the right thing to do — it directly impacts absenteeism, retention, and the quality of every customer interaction.

📥 Download our FREE Stretch & Reset Sheet — a simple, desk-friendly guide your team can use right now to release tension and protect their wellbeing through every shift.

👇 Drop a comment or DM us to grab your copy. What's your team doing to stay comfortable on long shifts? We'd love to hear what's working.

,

25/03/2026

𝗖𝗼𝗴𝗻𝗶𝘁𝗶𝘃𝗲 𝗵𝗲𝗮𝗹𝘁𝗵 𝗮𝗻𝗱 𝗳𝗮𝗹𝗹𝘀 𝗿𝗶𝘀𝗸: 𝗦𝘂𝗽𝗽𝗼𝗿𝘁𝗶𝗻𝗴 𝗼𝗹𝗱𝗲𝗿 𝗮𝗱𝘂𝗹𝘁𝘀 𝘁𝗼 𝗸𝗲𝗲𝗽 𝗮 𝗵𝗲𝗮𝗹𝘁𝗵𝘆 𝗺𝗶𝗻𝗱

Cognitive health encompasses a range of abilities, including memory, attention, reaction and problem-solving skills, which are vital for preventing falls. As we age, cognitive changes may become more noticeable, and for some, this can mean increased difficulty with once routine tasks and risk of falls.



https://www.injurymatters.org.au/stay-on-your-feet/cognitive-health-and-falls-risk-understanding-how-keeping-a-healthy-mind-prevents-falls/?utm_medium=email&utm_campaign=Falls%20Prevention%20eNews%20%20March%202026&utm_content=Falls%20Prevention%20eNews%20%20March%202026+CID_efdc8a48cee9b83115624b32e49450b5&utm_source=Source%20Google%20Analytics&utm_term=Find%20out%20more

23/03/2026

Cognitive health encompasses a range of abilities, including memory, attention, reaction and problem-solving skills, which are vital for preventing falls. As we age, cognitive changes may become more noticeable, and for some, this can mean increased difficulty with once routine tasks and risk of falls.

Many simple, enjoyable activities around the home and in the community can keep the brain active and alert. Learn how you can encourage older adults to improve and maintain cognitive health to prevent falls.

This website may not work correctly in Internet Explorer. We recommend switching to a more secure modern web browser such as Microsoft Edge which is already installed on your computer.

16/03/2026

Over the weekend, I did what many sensible adults do in times of pressure…
𝗜 𝗴𝗮𝘃𝗲 𝗺𝘆 𝗵𝗲𝗮𝗱 𝗮𝗻𝗱 𝗵𝗲𝗮𝗿𝘁 𝗮 𝗹𝗶𝘁𝘁𝗹𝗲 𝗵𝗼𝗹𝗶𝗱𝗮𝘆.

I escaped into the comforting world of sitcom reruns and an alarmingly addictive game on my phone. You know the sort — just one more round turns into how is it suddenly dark outside? 😄
Now, while this was marvellous for my mind… my neck had other thoughts.

By Sunday night, after several hours in what can only be described as a “collapsed prawn” posture — slouched on the couch, head bowed to my phone — my neck was stiff, sore, and making unsettling crackling noises every time I moved.

It’s funny, isn’t it?
We think of rest as doing less…
But sometimes the way we “relax” can be surprisingly hard work for the body.

So I’m curious…
𝗛𝗮𝘃𝗲 𝘆𝗼𝘂 𝗲𝘃𝗲𝗿 𝗵𝗮𝗱 𝗮 𝘄𝗲𝗲𝗸𝗲𝗻𝗱 “𝗿𝗲𝘀𝘁” 𝘁𝗵𝗮𝘁 𝗹𝗲𝗳𝘁 𝘆𝗼𝘂𝗿 𝗯𝗼𝗱𝘆 𝗻𝗲𝗲𝗱𝗶𝗻𝗴 𝗿𝗲𝗰𝗼𝘃𝗲𝗿𝘆?
What was your version of it?

14/03/2026

𝗦𝘁𝗼𝗽 𝗧𝗶𝗰𝗸𝗶𝗻𝗴 𝗕𝗼𝘅𝗲𝘀. 𝗦𝘁𝗮𝗿𝘁 𝗣𝗿𝗲𝘃𝗲𝗻𝘁𝗶𝗻𝗴 𝗜𝗻𝗷𝘂𝗿𝘆.
𝗠𝗼𝘀𝘁 𝗲𝗿𝗴𝗼𝗻𝗼𝗺𝗶𝗰𝘀 𝗽𝗿𝗼𝗴𝗿𝗮𝗺𝘀 𝗹𝗼𝗼𝗸 𝗶𝗺𝗽𝗿𝗲𝘀𝘀𝗶𝘃𝗲 𝗼𝗻 𝗽𝗮𝗽𝗲𝗿 — 𝗮𝗻𝗱 𝗰𝗵𝗮𝗻𝗴𝗲 𝘃𝗲𝗿𝘆 𝗹𝗶𝘁𝘁𝗹𝗲 𝗶𝗻 𝗽𝗿𝗮𝗰𝘁𝗶𝗰𝗲.
One-off workstation assessments.
Compliance checklists.
And the same discomfort complaints, week after week.

In contact centres and screen-based teams, that approach simply isn’t enough.
𝗧𝗵𝗲𝗿𝗲’𝘀 𝗮 𝗯𝗲𝘁𝘁𝗲𝗿 𝘄𝗮𝘆.

Beyond Ergo’s Self-Care Ergonomic Behaviour training turns ergonomic theory into simple, practical habits employees actually use — every day, in real time.

𝗙𝗼𝗿 𝗷𝘂𝘀𝘁 $𝟮𝟯, 𝗼𝘂𝗿 𝘀𝗵𝗼𝗿𝘁 𝗳𝗼𝘂𝗻𝗱𝗮𝘁𝗶𝗼𝗻 𝗰𝗼𝘂𝗿𝘀𝗲 𝗶𝗻𝘁𝗿𝗼𝗱𝘂𝗰𝗲𝘀 𝗹𝗲𝗮𝗱𝗲𝗿𝘀 𝗮𝗻𝗱 𝘁𝗲𝗮𝗺𝘀 𝘁𝗼:
✔️ No-cost strategies that prevent discomfort before it starts
✔️ Practical self-care behaviours employees can apply immediately
✔️ A sustainable approach to reducing injury risk in screen-based work
✔️ A shift from compliance to capability

Not more rules.
Not another audit.
Just clear, proven, PhD-backed behaviours that fit the way modern contact centres really work.
𝗧𝗵𝗲 𝗿𝗲𝘀𝘂𝗹𝘁?
Fewer recurring complaints. Greater ownership. Healthier, more productive teams.

The risks in digital work are real — but the solution doesn’t have to be complicated.
👉 𝗥𝗲𝗮𝗱𝘆 𝘁𝗼 𝘀𝗲𝗲 𝘁𝗵𝗲 𝗱𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝗰𝗲?
𝗦𝘁𝗮𝗿𝘁 𝘁𝗵𝗲 𝗕𝗲𝘆𝗼𝗻𝗱 𝗘𝗿𝗴𝗼 𝗙𝗼𝘂𝗻𝗱𝗮𝘁𝗶𝗼𝗻 𝗶𝗻𝘁𝗿𝗼𝗱𝘂𝗰𝘁𝗶𝗼𝗻 𝘁𝗼𝗱𝗮𝘆 𝗳𝗼𝗿 𝗷𝘂𝘀𝘁 $𝟮𝟯.



https://training.beyondergo.com.au/intro-to-foundations-skills-workshop.html

12/03/2026

𝗪𝗵𝗮𝘁 𝗶𝗳 𝗿𝗲𝗱𝘂𝗰𝗶𝗻𝗴 𝗱𝗶𝘀𝗰𝗼𝗺𝗳𝗼𝗿𝘁 𝗶𝗺𝗽𝗿𝗼𝘃𝗲𝗱 𝗿𝗲𝘁𝗲𝗻𝘁𝗶𝗼𝗻?
𝗜𝗻 𝗰𝗼𝗻𝘁𝗮𝗰𝘁 𝗰𝗲𝗻𝘁𝗿𝗲𝘀, 𝗽𝗲𝗼𝗽𝗹𝗲 𝗱𝗼𝗻’𝘁 𝗮𝗹𝘄𝗮𝘆𝘀 𝗹𝗲𝗮𝘃𝗲 𝗯𝗲𝗰𝗮𝘂𝘀𝗲 𝗼𝗳 𝘁𝗵𝗲 𝘄𝗼𝗿𝗸𝗹𝗼𝗮𝗱.
Sometimes, it’s the physical strain that builds quietly over time.
When discomfort becomes “just part of the job,” engagement drops. Energy drops. Patience drops.

Most ergonomics programs focus on equipment.
Beyond Ergo focuses on behaviour.

Our Self-Care Ergonomic Behaviour approach teaches employees how to manage their own comfort in today’s mobile, screen-heavy environments — building habits that actually last.

𝗙𝗼𝗿 𝗷𝘂𝘀𝘁 $𝟮𝟯, 𝘆𝗼𝘂’𝗹𝗹 𝗱𝗶𝘀𝗰𝗼𝘃𝗲𝗿:
✔️ Practical strategies employees can use immediately
✔️ A sustainable approach to reducing strain and fatigue
✔️ A simple way to strengthen wellbeing culture
✔️ Healthier teams who don’t need constant reminding

Forward-thinking contact centre leaders are moving beyond checklists — and building capability instead.
The risks are real.

The solution doesn’t have to be complicated.
👉 𝗦𝘁𝗮𝗿𝘁 𝘁𝗵𝗲 𝗕𝗲𝘆𝗼𝗻𝗱 𝗘𝗿𝗴𝗼 𝗙𝗼𝘂𝗻𝗱𝗮𝘁𝗶𝗼𝗻 𝗶𝗻𝘁𝗿𝗼𝗱𝘂𝗰𝘁𝗶𝗼𝗻 𝘁𝗼𝗱𝗮𝘆 𝗳𝗼𝗿 $𝟮𝟯.



https://training.beyondergo.com.au/intro-to-foundations-skills-workshop.html