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Norfolk Primary Care

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Norfolk Primary Care

A Community Interest Company, working with GP practices in Norfolk and Waveney. Making our health system better by working with and on behalf of Primary Care.

25/02/2026

Last night we were delighted to welcome over 70 of our colleagues from our membership in general practice across Norfolk and Waveney for an engaging and forward-focused session.

Our CEO James Leeming reflected on the past 12 months, sharing progress, key achievements and a clear view of our direction of travel. We were also pleased to be joined by Executive Leadership from Norfolk and Waveney Acute Hospital Group Prof. Lesley Dwyer and Jonathan Gardner, who spoke about their approach to neighbourhood health development and the importance of strong partnership working across the system – particularly with General Practice.

Our Chief Strategy Officer, Richard Parker, provided valuable insights into the data landscape and how this can inform future planning. This was followed by our Chief Operating Officer Ben Hogston and Senior PCN Development Manager Florence Carney, who explored what “Neighbourhood” means in practice and the opportunities it presents for practices locally.

We closed the session with updates from our team on Health & Safety delivered by Simon Pitchers Tech IOSH and some new developments were talked through by Marc Buckingham.

The energy in the room was brilliant and brought about thoughtful discussion, meaningful networking, and a shared commitment to delivering the very best for our communities.

Thank you to everyone who attended and contributed. Together, we’re shaping what comes next.

12/02/2026

Train smarter. Not harder.

We’re running corporate training programmes from March to May, helping general practice teams train at scale and cut costs without compromising on quality.

✔️ Medical Notes, Summarising & Clinical Coding
✔️ Chaperone Training
✔️ Safeguarding Adults & Children (Clinical)
✔️ Harassment Training

One provider. Multiple courses. Real savings.

📩 Get in touch to book your place

10/02/2026

We’re proud to share the amazing feedback from our Enhanced Access service!

Your insights help us keep improving and making access smoother for everyone. Thank you for sharing your experiences!

04/02/2026

Real impact. Real results.

Simon, NPC's Health and Safety Lead has made a measurable difference supporting GP Practices across primary care.

Through onsite assessments, targeted training, and practical guidance, Simon has helped strengthen safety culture, improve compliance, and create safer environments for both staff and patients.

Take a look at the graphics to see the scale of what’s been achieved.

Thank you for your commitment, professionalism, and the tangible impact you continue to deliver across primary care.

29/01/2026

This week, our Quality and Patient Safety Lead spent time alongside the Home Visiting Service’s GP Clinical Lead, visiting patients in their own homes. It was a valuable opportunity to see first-hand a service that is so often spoken about positively in reports to our Quality Committee - this time, in action where it matters most.

The Home Visiting Service supports an average of 32–40 patients every day across 17 GP practices in the Norwich area, delivering compassionate, responsive care to people at an important stage of their lives.

During the visits, Alissa and Lucia took time to listen to a small number of patients, asking what matters most to them right now. Their answers were simple, honest, and deeply human:

• To get fit and healthy
• To be there for my children
• Staying in contact with my daughter
• Getting out when I can

These conversations remind us that quality and safety are not just measures and metrics - they are about understanding people, hearing their stories, and shaping care around what truly matters to them.

Pictured are Lucia (left) and Alissa (right) visiting one of the many patients seen and treated by our dedicated Home Visiting team. Seeing and listening to patients is a privilege, and a powerful reminder of why this work matters so much.

27/01/2026

On Friday 23 January, we were proud to partner with Dr Ed Pinch, Mr Tim Duncan, and Ms Medha Sule to deliver a highly successful Women’s Health Study Day.

We are extremely grateful to Norfolk and Norwich University Hospitals NHS Foundation Trust for hosting us at their Bob Champion Research Building, and to our event sponsors Pierre Fabre Group whose support helped make the day possible.

The event welcomed 80 attendees from across the health sector, including GPs, nurses, and other healthcare professionals. The programme delivered high-quality learning across a range of important topics, including urogynaecology, dysfunctional uterine bleeding, and chronic pelvic pain, alongside insights from several other expert speakers.

Feedback from the day was overwhelmingly positive, with attendees praising the content and engagement - and many expressing strong interest in future events and continued collaboration.

Thank you to everyone who contributed to making the day such a success – a special thank you to NPC’s Huw Roberts, Mark McCormick and Melanie Bougard for coordinating in the run-up and on the day. We look forward to building on this momentum.

21/01/2026

We are proud to announce that Norfolk Primary Care (NPC) has been awarded eight specialist lots on the East of England Clinical Diagnostics & Treatment Framework.

This is a significant milestone for us, and a clear signal that locally embedded, not-for-profit providers can lead elective recovery at scale.

What this means
From January 2026, commissioners can directly contract with NPC for elective diagnostics, outpatient procedures and end-to-end managed services across:

• Dermatology
• ENT
• Ophthalmology
• Gastroenterology
• Urology
• Audiology
• Oral & Maxillofacial Surgery
• Managed clinical services

The framework runs for 3 years and enables rapid mobilisation of clinics in community or trust settings, including evenings and weekends.

Why NPC is different?
This isn’t episodic insourcing. It’s system-aligned capacity.

✔️ A community interest, not-for-profit model
✔️ Lower overheads than national insourcing firms – with surplus reinvested locally
✔️ Rapid mobilisation within weeks
✔️ Strong clinical governance and digital pathways
✔️ Deeply embedded within the ICS, working with trusts, not around them

Where others offer short-term fixes, NPC builds sustainable elective capacity that strengthens the local system.

What commissioners get

· Immediate elective recovery capacity
· Care delivered closer to home
· Reduced pressure on acute estates
· A single accountable provider for managed pathways where required
· Transparent governance and true partnership

What comes next?
We’re already engaging with ICBs, trusts and system partners to:

➡️ Identify priority pressure points
➡️ Mobilise early “quick-win” clinics
➡️ Scale community-based diagnostic and treatment hubs

This award positions NPC as a credible, accredited elective recovery partner – ready to deliver at pace, at scale, and with purpose.

📩 If you’re looking for elective capacity that keeps value, workforce and expertise within the local system – let’s talk.

07/01/2026

Since November 2025 NPC has been the chosen partner in Norfolk and Waveney to deliver the Flexible Staffing Pool, using our long-existing staffing bank to help maintain resilience in the face of ongoing workforce pressures.

Using NPC is about more than filling shifts. We understand the realities of primary care and focus on providing high-quality people who align with practice values and expectations.

To request support from the NPC Staffing Bank, please contact the team at: staffing@norfolkprimarycare.com . Please include your practice details and staffing requirements, and a member of the team will be in touch.

23/12/2025

Supporting local healthcare – Norfolk Primary Care and Millwood Surgery. A strong foundation for what’s next.

The completion of this contract novation reflects the strength of our partnership and our focus on continuity and future delivery.

Search Norfolk Norfolk Primary Care on LinkedIn to learn more in our article.

15/12/2025

Big news! NPC has been added to a new clinical diagnostic and clinical treatment framework - an important step in enhancing the care we provide and supporting better outcomes.

More information to follow, watch this space!

11/12/2025

We’ve loved spreading a bit of festive cheer for Christmas Jumper Day this year! 🎄

Call us selfish or call us committed to Christmas spirit… but we decided one day just wasn’t enough😄. Our team celebrated over two days - first in person at the office yesterday, and then online during our team meeting today. A great reminder that whether we’re together or virtual, our team spirit stays strong.

Wishing everyone a joyful and bright festive season! 🎅

04/12/2025

Today, we’re celebrating the Norwich Health Centre Reception and Admin team following the Latest CAIP figures which show amazing results:

✅ 6,642 inbound calls handled
✅ 11.3% abandoned (vs 26.0% national)
✅ 6.9% missed (vs 11.8% national)

2nd in our PCN, 10th across the ICB, and top third nationally!

We are so proud of this hardworking team who continue to go above and beyond - even under pressure - to support our patients every day. And yes… we felt that cake was the best way to celebrate!

Address

Reed House, Peachman Way
Norwich
NR70WF

Opening Hours

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 5pm

Website

http://norfolkprimarycare.com/

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