21/10/2025
Practice Refurbishment – Important Patient Information
From Monday 27th October, our practice will be undergoing essential refurbishment work lasting approximately 18 weeks.
These works are part of our ongoing commitment to providing a high-quality environment that meets both modern healthcare standards and the needs of our patients and staff. Over the years, the building has served our community well, but it now requires updating to ensure we can continue to deliver safe, effective, and confidential care for everyone.
🌟 Why the refurbishment is needed
The improvements will:
• Bring the building up to current regulatory and accessibility standards.
• Create a more comfortable and welcoming environment for patients.
• Ensure the practice layout supports patient confidentiality and efficient clinical care.
• Provide better facilities for both patients and staff, helping us work more effectively.
We understand that any building work can be disruptive, but these changes are necessary to ensure that the practice remains fit for purpose and continues to provide the best possible care for our community for years to come.
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🩺 Appointments and access to care
• The practice will remain open throughout the refurbishment period.
• We will continue to offer the same range of appointments and services, although some will be delivered by telephone triage to help manage space while work is ongoing.
• For some minor conditions or medication queries, you will be directed to your local pharmacy for advice and treatment.
• We ask for your patience if waiting areas or room availability are reduced at times — we’ll do our best to minimise any inconvenience.
• Please arrive at your appointment at your allocated time only, as waiting space and parking are limited.
• Please try to attend appointments alone where possible due to time and space constraints.
• Please only travel to the surgery for appointments only. Use online messaging via https://www.briarwoodmedicalcentre.nhs.uk/, telephone 01772 364999 and email via
Lscicb-gp.briarwood@nhs.net
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🅿️ Parking
During the refurbishment period, onsite parking will be restricted.
• Spaces will be reserved for disabled patients and those with mobility issues only.
• If you’re able to walk or use public transport, we kindly ask that you do so to help us prioritise those who need accessible parking.
• For all able-bodied patients, we would greatly appreciate it if you could make every effort to park off site as the front car park is for disabled use only.
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🧭 Changes inside the practice
• Reception will look a little different for a few weeks while work is carried out.
• There will be no patient toilet available during this time; however, the upstairs staff toilet can be used if required.
• Baby changing facilities can be organised upon request – please speak to a member of the reception team.
• Our staff will be available to assist with any access issues and ensure patients remain comfortable and supported throughout.
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🔊 Noise and Health & Safety
During the refurbishment period, there will be ongoing building work throughout the day, and you will notice increased noise or activity within the practice.
Whilst we will provide clear signage and instructions to help guide you safely around the building, we ask all patients visiting the practice to be vigilant at all times:
• Follow any temporary signs or staff directions carefully.
• Be aware that contractors and equipment may be present in certain areas.
• Avoid entering any spaces marked as restricted or under construction.
• Parents and carers are kindly asked to keep children close at all times.
Your safety remains our top priority, and our staff will ensure that all patients are protected, supported, and informed throughout the refurbishment process.
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💬 Thank you for your understanding
We know this work may cause some temporary inconvenience, and we truly appreciate your patience and cooperation during this time. The end result will be a modernised, more comfortable, and confidential environment that benefits everyone who uses our services.
Thank you for bearing with us as we make these important improvements to your practice.
Kind regards,
Dr P R Methukunta