30/12/2025
Lovely message received .
We do what we do to help and support families when they need us most.
"I just wanted to thank you, without the tears, for the warmth and compassion you showed me. I’m so grateful for the dignity you are giving my grandad whilst he is resting in your care.
I am also very thankful that you allowed me time with my grandad to say my goodbyes. He looked how I want to remember him - washed hair, no food in his beard, very smart (just missing the paint stains as I’m sure you’ve been told already).
Thank you for giving him his badge and his letter to take on the next stage of his journey. I feel better for sharing a final brew with him.
Your care and dedication to helping families through these hard times is remarkable and I felt much more comfortable after our chat than the deer in the headlights I was when I walked in.
Thank you again for making sure he’s at peace and for helping me find the courage to do what you do every day."
