St Mark's Medical Centre

04/10/2021

For those patients who were unable to attend our walk-in flu vaccination clinics, we have new clinics available throughout October that you can book. Please call us, email us at gp.n84021@nhs.net, or use eConsult via our website to request your appointment.

01/09/2021

There is currently a nationwide issue with the phone system we are using. We are in constant discussion with our provider to get a backup system running. In the meantime, we encourage all patients to use the eConsult form on our website to contact the practice until the phone system is restored. We're sorry for the inconvenience.

01/09/2021

There is currently a global shortage of blood tubes used for taking blood tests which is having a significant impact on the services we deliver. Anyone who needs a blood test for urgent health problems will still get one. However, where it’s safe to do so, your clinician may ask you to come back for a test at a later date, or your appointment may be rescheduled.

If you are booked in for a blood test or are waiting for one, we are reviewing all requests to find out if it needs to be taken urgently, or if your test can wait until there are sufficient blood bottles available.

Given the nature of the shortage, they may not be able to give an exact date for when the test will be rescheduled, but please be assured that if your condition or symptoms require it, you will get a test. We apologise for any inconvenience this has caused.

For any other issues you would like to be resolved, you can use the Patient Advice and Liaison Service (PALS). Here you can get support, advice, and information about any aspect relating to your contact with Mersey Care:

Our Patient Advice and Liaison Service can help you try to resolve issues or concerns you may have from your contact with Mersey Care. We can:

03/08/2021

We're pleased to announce that our 24/7 automated appointment booking system is now live again. We apologise for any inconvenience this may have caused.

20/07/2021

Everyone accessing or visiting healthcare settings, including GP surgeries, must continue to wear a face covering and follow social distancing rules. By continuing with these measures, we can protect our service so that the most vulnerable people can continue to safely attend their GP surgery or any other healthcare settings for advice, care and treatment.