03/19/2020
NOTICE OF TEMPORARY CLOSURE & TELEMEDICINE
At the Honolulu Eye Clinic, it is truly our privilege to provide eye care for you and your family. Unfortunately this unprecedented global pandemic poses a serious threat. Our top priority is the health and well-being of our patients, families, staff and community, and we are deeply committed to keeping everyone safe. Public health experts agree that we must practice social distancing to limit the spread of this very contagious virus.
On March 17, 2020, the Center for Disease Control (CDC) recommended that the general public “postpone routine dental and eyecare visits.” On March 18, the AAO (American Academy of Ophthalmology) “strongly recommends that all ophthalmologists provide only urgent or emergent care.” In addition, our surgical centers at Queen's, the Eye Surgery Center of Hawaii, and Kapiolani have stopped all elective surgeries (including cataract and strabismus surgeries).
Thus, we have made the difficult decision to suspend our routine clinical, optical, and surgical services and will only be open for urgent or emergent care. If you have an appointment or surgery scheduled with us, our office will be in touch to help reschedule your appointment.
Should you require emergency eye care, please call our office at 808-526-0030. Our office will have limited day time hours, so please be patient as we all navigate this situation together.
Patients with HMSA and HMSA QUEST may reach our doctors through HMSA’S Online Care. This is a telemedicine application that allows you to see our doctors from the comfort and safety of your home, work, or anywhere you can go online. Get real-time answers to your health questions and concerns – anytime, anywhere. https://hmsa.com/well-being/online-care/
The majority of HMSA plans offer Online Care at no cost to HMSA members.
Patients with UHA, Medicare and HMAA can also schedule telemedicine visits with Drs. Jeff Wong Rupa Wong and Jenifer Bossert. These virtual visits will be billed to your insurance. Unfortunately, at this time, Tricare, HMA and other insurance carriers are not participating with telemedicine.
Should you need to purchase additional contact lenses, we will be extending contact lens prescriptions for three months via our online portal to June 1, 2020. Like most web portals, it does not accept insurance payments. You must have a valid 2019 contact lens prescription from Honolulu Eye Clinic. We appreciate your patience in processing orders since our staffing will need to be severely reduced.
We will continue to evaluate the situation as it evolves and determine when it is appropriate for us to return to our normal practice. Mahalo for your patience, and please stay safe during this challenging time.
Link:
HMSA Online Access:https://hmsa.com/well-being/online-care/
Contact Lens Portal: https://honolulu.myclstore.com
Sincerely,
Drs. Jeff Wong, Rupa Wong, & Jenifer Bossert
Honolulu Eye Clinic