03/20/2020
To Our Residents, Families, and Visitors,
We continue to closely monitor the evolving COVID-19 situation, and we remain steadfast in our commitment to the health and safety of our residents and associates as our top priority. We keep very close track of all federal, state, and local alerts, which provide evolving requirements for senior living communities like ours, and we take action to ensure we comply with recommendations to prevent the virus from entering our communities.
We are very thankful that at this time we have no known cases of COVID-19 in our communities. Nonetheless, we are prepared with effective protocols, supplies, and procedures should the need arise. In an effort to continue to protect the health of our residents and associates, as well as to comply with federal and state mandates, the following changes have been made in our communities, effective immediately:
- Visitation is restricted to only those receiving end of life care services. Those visits still require screening to enter the community.
- Group dining in our dining rooms is suspended and replaced by meal delivery to resident rooms, or other practical alternatives (this change does not apply to our Chronicles Memory Care residents).
- Meals will be provided on single-use disposable dinnerware.
- All group activities are suspended.
We appreciate your understanding, as these changes are made very thoughtfully and in the best interest of our residents’ health. Social distancing has been identified as a recommended preventive practice, so we are incorporating that concept into the operation of our communities.
While we understand visitors and guests are an important part of our residents’ lives, these additional visitor restrictions are required to protect our residents and comply with regulations. We encourage you to communicate with your loved ones through phone, email, and other remote methods. To that end, we will be supplying all of our communities with tablets set up for video calls between residents and family members. As soon as they arrive in the communities, we will provide the details on how they can be used for virtual visits. We know how important it is for residents to keep in touch with loved ones.
We are so thankful for the dedicated staff in our communities who continue to passionately deliver quality care and services to our residents. We also thank you for your continued trust in us. We appreciate your understanding and cooperation as we work to support the health and wellness of our residents and associates. Our teams will continue to provide updates as needed, as we remain focused on our company mission: to enrich the lives of the individuals who live and work with us by responding to their unique needs and universal desire for dignity and respect.