10/25/2025
Banner Health has re-opened a renovated and expanded emergency department at Banner Desert Medical Center in Mesa, supported by charitable gifts from Thunderbirds Charities and Salt River Project to the Banner Health Foundation.
The renovation of one of the busiest emergency rooms in the state includes 9,800 square feet of remodeled interior space, with 4,100 square feet of additional space and a reconfigured patient driveway for improved access. The emergency department re-opened on Wednesday.
“What we have done is enhance the ‘front end’ process, creating two separate waiting rooms for adults and pediatric patients,” said Laura Robertson, chief executive officer of Banner Desert Medical Center. “This will improve the experience, the timeliness for providing care, and allow for more patient privacy.”
In addition to separate adult and pediatric waiting areas, the remodel includes two pediatric triage rooms, 15 pediatric treatment rooms, four “quick look” rooms and six “results waiting” spaces. The adult side now includes 15 fast track exam rooms, four triage rooms, five “quick look” rooms, and 20 “results waiting” spaces.
“This project reflects the spirit of our community — coming together to support families in times of need,” said Juana Hernandez, SRP senior community engagement strategist. “SRP is proud to partner with the Banner Foundation on this new space, designed to offer comfort, safety, and compassionate care during life’s most challenging moments. Banner has long been a trusted and essential resource for our community, providing support to families when it matters most.”
The project was made possible through philanthropic support from Thunderbirds Charities, which contributed $450,000, part of a continuing partnership with Banner Health Foundation dating back to 2006, and SRP, whose support of Banner Health began in 1982. Representatives from both organizations took part in a ribbon-cutting ceremony on Oct. 17 in advance of the opening and are recognized on internal signage.
“Most of us are fathers, so the idea of a pediatric emergency unit serving these vulnerable families, it definitely tugs at our heart strings,” said Matt Mooney, Big Chief of The Thunderbirds. “We are honored to participate, and we look forward to hosting the best golf tournament in the world, the WM Phoenix Open, so we can continue to support projects like this.”
The Thunderbirds, who run the annual Phoenix Open, use proceeds from the tournament to support numerous nonprofit organizations throughout the Phoenix area.
Along with the supporting organizations, local mom Kiersten Haney was on hand during the opening ceremony with her daughter Juliet, who recently was treated in the emergency department and subsequently at Banner Children’s at Desert.
“From the moment we walked in, I knew we were in good hands. The whole team that took care of Juliet was so well coordinated,” Haney said. “As a registered nurse myself, I know the amount of effort that was going on behind the scenes. And I am so grateful to all who were involved.”
The expansion addresses critical community needs in the rapidly growing East Valley, where the population has grown from 900,000 residents in 2006 to more than 1.5 million today. The Banner Desert emergency department serves approximately 120,000 patients annually – roughly 321 patients per day, or one every five minutes – with about 30% consisting of pediatric patients up to 18 years old.
Banner Desert serves as a Level I trauma center, treating adult and pediatric patients.
“Our care needs to start the moment they walk through these doors,” Robertson said. “So what you are seeing is a significant investment from Banner, SRP and the Thunderbirds, it’s an investment in the overall experience for those patients.”