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Charette Consulting, Phoenix, AZ (2025)

10/20/2024

Charette Consulting received a review that we are proud of. This client started their relationship with Charette Consulting with the intention of smoothing out the medical billing processes. We assisted with creating measures to track the A/R progress. and provided tips and tricks for each insurance company. The outcome is higher collections, clean reports and a confidence in processes that this clinic can enjoy moving forward.

Charette Consulting can assist with the entire Revenue Cycle which includes front office processes and KPI management or we can assist with just one area of focus of your clinic. What determines this are the conversations that we have during the free consultations and taking a look at the KPI's.

09/30/2024

This is a reminder to our awesome Physical Therapy private practice owners. Although we will naturally work urgently to achieve our goals, we definitely do not want to feel like we are in a race with our peers. Doing things at our own pace is the proper mindset.

Focus on Quality: When you set your own pace, you prioritize quality over quantity, leading to better products and services that truly reflect your brand.

Reduce Burnout: A steady pace helps maintain your energy and enthusiasm, reducing the risk of burnout and keeping your passion for your business alive.

Foster Creativity: Working at your own rhythm allows for deeper thinking and innovation, enabling you to develop unique solutions that set you apart from the competition.

Build Sustainable Growth: A measured approach encourages long-term planning and sustainable growth, rather than chasing fleeting trends that may not benefit your business in the long run.

Enhance Decision-Making: Taking your time allows for thoughtful decision-making, reducing the likelihood of costly mistakes and ensuring you make informed choices.

Stay True to Your Vision: Working at your own pace helps you stay aligned with your original vision and values, ensuring your business remains authentic and meaningful to you and your customers.

09/14/2024

The best investment that you can make is in yourself.

The inward out approach. This is a mindfulness that taking care of yourself is the top priority. If we are out of balance spiritually, mentally or with our health, we make adjustments by putting ourselves first.

This self-awareness isn't a form of selfishness because in order to best serve and to provide value to others, we must have enough balance within ourselves.

Just a simple mindfulness is all we need to get started. It takes practice just like everything else!

Best Regards,

Charette Consulting

09/03/2024

Employee Incentives for meeting or exceeding KPI goals.

Here are 3 benefits -

Enhanced motivation and productivity
Improved Employee Retention and Satisfaction
Alignment with Clinic Goals

Consider offering quarterly bonuses to your team if KPI goals are met. A common quarterly bonus payout is calculated by 10% of the employee's annual revenue broken down into 4 quarters. This can then be broken down further with percentages of each KPI that you wish to make part of the goals. As an example, if only 3 of the 4 KPI goals were met then the employees would be eligible for 75% of their maximum goal for the quarter.

It is simple to calculate the value of this incentive. Meeting KPI goals, if set at the right metrics, can help to boost your bottom line significantly even after the incentives are paid out. This process can help you grow directly to your bottom line as KPI's are exceeded and indirectly as over time you are contributing to a positive clinic environment and attracting stronger talent!

08/28/2024

Documenting your processes is required to streamline your clinic. Streamlining your clinic goes hand in hand with growing your clinic.

Here are a few benefits of documenting your processes.

~Consistency and Quality Control

~Training and Onboarding

~Efficiency and Productivity

~Risk Management and Compliance

~Knowledge Retention

~Continuous Improvement by analyzing your processes and making updates as appropriate

You can gain valuable assistance for free as Charette Consulting offers 2 free consulting calls.

Charetteconsulting214@gmail.com
623.810.6324

08/20/2024

Insurance Contracts. What helps to negotiate a better contract?

Quality Outcome Data - Present data showing positive patient outcomes and satisfaction rates to demonstrate the effectiveness of your service.

Cost Savings Evidence - Provide evidence of cost savings through reduced hospital readmissions or fewer required sessions for recovery compared to industry standards.

Credentialing and Qualifications - Highlight the qualifications and credentials of your therapists to showcase expertise competence.

Network Adequacy: Demonstrate that your clinic’s location and hours meet the needs of the insurance company’s network and it’s members.

Efficiency Measures: Show how your clinic operates efficiently, minimizing wait times and maximizing patient throughput, which can reduce overall costs.

Patient Education Programs: Offer patient education programs that promote self-care and prevention, leading to fewer visits and better long-term outcomes.

Technology Integration: Highlight any advanced technologies or telehealth capabilities that improve accessibility and efficiency.

Collaborative Care Approach: Emphasize your willingness to collalborate with other healthcare providers to ensure comprehensive and coordinated care for patients.

Evidence-Based Practices: Showcase the use of evidence-based practices and treatments which can lead to better outcomes and lower costs over time.

Patient Referral Data: Provide data on patient referrals and satisfaction from other healthcare providers, demonstrating your clinic’s reputation and value within the community.

By addressing these areas, a physical therapy provider can strengthen their negotiating position and increase the likelihood of securing a favorable contract with an insurance company.

08/13/2024

Weekly strategies are a powerful way to maximize your clinic's potential. This process allows your clinic to know that you are staying on top of the processes and outcomes within the clinic. This process provides fantastic optics as to why your clinic performed the way it did in the previous week.

Here are some tips on how to execute weekly strategies.

~Run KPI's weekly and send out a weekly e-mail to all clinic staff.
~Identify which KPI goals were met, and which were not.
~Identify what went right with the KPI's that met or exceeded goals.
~Identify what went wrong with KPI goals that were not met.
~Come up with your weekly strategy on how to improve the KPI's that didn't meet goals and also highlight the strategies that were successful so that the clinic knows to continue with that process.

~Have a weekly meeting to reinforce your weekly strategy.

What can you expect from this process? Over time, your clinic will become better at the clinic processes. Your KPI outcomes will improve consistency which will make the weekly strategies easier. Your bottom line will be improved, and you will experience your best year yet!

Knowing how your processes effect your KPI's and your bottom line is required. Charette Consulting can assist with this process to get you going until you don't need that assistance anymore. Charetteconsulting214@gmail.com.

07/28/2024

Physical Therapy Front Office documents are just as important as clinic processes. The documents guide the clinic to obtain the required data to properly manage a patients' case. Without the proper documents, a clinic may face unnecessary insurance denials, lack of efficiency, lack of consistency and lack of proper communication with the patients. In short, a mediocre patient experience and delayed reimbursements.

Remember that streamlining processes go hand in hand with growth.

Charette Consulting assists with helping you to organize your processes.

07/21/2024

The patient experience is crucial to a successful private practice outpatient Physical Therapy organization. This does go without saying however, having this knowledge is one thing, being mindful and intentional about how your clinic will consistently deliver on this is another. Although there are many reasons as to why the patient experience is an important topic, we are going to focus on how the patient experience can lead to growth in your clinic.

~ Referring MD's - Patients will go back to their referring MD's for follow ups. They will have a conversation with their referring MDO about their experience with your clinic. This experience that our patient is sharing is going to serve as a make-or-break situation with that referring MD and your relationship with them.

~ Patient retention - Patients that have a positive Physical Therapy experience will many times need Physical Therapy again. Earning a high patient retention rate will increase your visits. Over time, patient retention and returning patients can help to create business momentum for your clinic.

~ Word of mouth referrals - This is as a referral source that can be powerful over time. If you are providing a positive patient experience, your patients will provide feedback to their family members and friends which can also result in a powerful referral source.

What are some ways that you can create a blueprint for providing a positive experience for your patients?

~ Front office should be experts at insurance benefits - The front office is going to be the first point of contact for patients. The front office should provide clarity in expectations for patient financial responsibility, authorization requirements, max visits etc.

~ Entire clinic should be attentive to patients - Whether it's front office, techs, PTA's or PT's, we should all be keeping an eye out within the clinic to make sure that the patients haven't been skipped or left without knowing what their next steps are within the clinic.

~ Staff should be friendly and all working together by communicating about the patients. This will show in the clinic flow as patients are observing the clinic flow from their very first visit as they are in the waiting room.

Charette Consulting can assist with free tips and tricks on how to execute this area of the business. As always, feel free to reach out for a free consultation.

07/14/2024

Physical Therapy owners know that a solid work culture is more important than ever. In fact, having a positive work culture is a minimum requirement to obtain the following:

- Employee Retention

- Productivity and Performance

- Mental Health and Well-being

- Attracting Talent

- Innovation and Creativity

- Patient Satisfaction

- Adaptability to Evolve

Here are some ways to achieve this goal:

- Promote Open Communications

- Recognize and Reward Employees

- Foster a Collaborative Environment

- Support Professional Development

- Promote Work-Life Balance

- Create a Positive Physical Workspace

- Emphasize Inclusivity and Diversity

- Lead by Example

- Provide Mental Health Support

- Encourage Feedback and Improvement

07/07/2024

Physical Therapy clinic success requires streamlined processes which can be earned through collaboration of the clinical team, front office and billing teams. Remember that streamlining processes go hand in hand with growth.

Successful collaboration in your organization requires cross functional collaboration leadership. Leadership within one team requires specific leadership skillsets and leadership amongst multiple teams/departments requires very particular skillsets from the leader of the project.

Here are some requirements of cross functional leadership.

~ Communicating clear goals that all departments are working towards.

~ Understanding that other teams/departments may use our software systems in different ways and for different reasons.

~ Creating an environment of creativity while ensuring that we don't stray from the common goal.

~ Keeping the project organized by documenting the goals for the project, ideas, challenges and progress. A checklist perhaps, that keeps the project organized.

Here are some of the benefits of cross functional leadership.

~ Streamline processes across the organization.

~ Learn ideas for best practices to improve processes.

~ Encourages unity within the organization which contributes to culture.

06/24/2024

Leadership is difficult! Of course it is. To be an effective leader requires going to the places that most won't. The reward is worth it. Here are some rewards of being a great leader.

~Business advancement
~Fulfillment and satisfaction
~Building strong relationship
~Respect
~Legacy
~Empowerment of others

Here are some tips on how to be an effective leader.

1. Be an influencer rather than a controller. People don't want to be controlled but people will most certainly be influenced.

2. Listen and communicate effectively. When others see that you are a great listener, they will trust you more and also learn from the listening skills that you are displaying. When you are a great listener, you will be able to communicate more effectively with a greater understanding of people and situations.

3. Encourage new ideas! Some leaders will do the opposite and not welcome new ideas. Let's be honest, they may feel threatened and/or they may be controlling. If you encourage new ideas, you will find effective ways of improving processes and you will foster a better culture.

4. Give incentives and recognition. This will show that you care about the extra efforts. It will show that high functioning employees are appreciated and will, in the long term, effect a more favorable turnover rate.

5. Create more leaders! Great leaders create more leaders. If you are building an empire then this is a minimum requirement. If you are satisfied with having one clinic, additional leadership within that clinic will allow you to have a better work/life balance.

Charette Consulting

10/20/2024

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